ABDOULAYE MOUSSA
Waldorf,MD
Summary
Dynamic leader with a proven track record at Blue Ocean Travel Consulting And Tourism, excelling in operations management and strategic planning. Spearheaded innovative marketing campaigns and business growth initiatives, leading to significant sales leads. Expert in team collaboration and decision-making, ensuring high customer satisfaction and team performance. Skilled in leveraging data for business improvements, with a focus on results and efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
3
3
Languages
Work History
Manager of Operations
Blue Ocean Travel Consulting And Tourism
01.2020 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules and monitored performance.
Education
MBA - Business Management
Cyprus International Unity
North Cyprus06.2020
Bachelor of Science - Management
University of Dschang
Cameroon10.2018
High School Diploma -
Higher National Diploma
Cameroon 07.2016
Skills
- Teamwork and Collaboration
- Decision-Making
- Customer Service
- Staff Management
- Relationship Building
- Operations Management
- Strategic Planning
- Marketing Strategies
- Business Management
- Administrative Management
- Business Development
- Business Growth Initiatives
- Business marketing
- Program Administration
- Product Promotion
- Logistics
- Business Leadership
- Desktops, Laptops, and Mobile Devices
- partnership
- interpersonal skills
- Customer Relations
Accomplishments
- created a company in 2020 blue ocean travel consulting and tourism
- organized successful Blue Ocean football tournament north Cyprus 2022
- Organized Blue ocean summer nation cup 2023
- successfully create partnerships with universities and colleges
- have travel to canada ,usa ,south ,Africa for professional conference as part of commitment for the company growth
- successfully create a successful company with related with lots of stack holders
- Supervised team of sub agents and staff members.
- Gain more professional managerial skills during my work
Affiliations
- ICEF
Certification
- US AGENT TRAINING COURSE USATC
- CANADA COURSE FOR EFUCATIONAL AGENT CCEA
- ICEF AGENT TRAINING COURSE IATC
- UK AGENT AND COUNSELLOR CERTIFICATION
- (Australia)EUCATIONAL AGENT TRAINING COURSE EATC
- ADVSING FOR STUDENT FOR FRANCE (ASF)
- Ireland Education Agent Course (IEAC)
- IELTS
observation
I AM VERY PATIENT INDIVIDUAL THAT LOVE OBSERVING THE TREND OF AREAS OF MY PRIORITIES
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Manager of Operations
Blue Ocean Travel Consulting And Tourism
01.2020 - 03.2024
MBA - Business Management
Cyprus International Unity
Bachelor of Science - Management
University of Dschang
High School Diploma -
Higher National Diploma
- US AGENT TRAINING COURSE USATC
- CANADA COURSE FOR EFUCATIONAL AGENT CCEA
- ICEF AGENT TRAINING COURSE IATC
- UK AGENT AND COUNSELLOR CERTIFICATION
- (Australia)EUCATIONAL AGENT TRAINING COURSE EATC
- ADVSING FOR STUDENT FOR FRANCE (ASF)
- Ireland Education Agent Course (IEAC)
- IELTS
Quote
THERE IS CRACK IN EVERYTHING THAT IS HOW LIGHT GETS IN
LEONARD COHEN'S
Software
MICROSOFT WORDS
EXCEL
POWER POINT
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Personal development programsCompany CultureTeam Building / Company RetreatsCareer advancementWork-life balanceInterests
GROWTH
OBSERVATION
OBSERVTION IS THE MOTHER OF INVENTION
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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