Abdoulaye Ndiaye
Columbus,OH
Summary
Enthusiastic student with a solid academic foundation, eager to apply skills in practical environments. Strong communicator and collaborator, contributing innovative ideas and a dedicated work ethic to teams. Committed to enhancing customer satisfaction and adept at resolving concerns to foster positive interactions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Valet Attendant
Citrin
Columbus, OH
06.2025 - Current
- Supervised valet operations to enhance vehicle handling efficiency.
- Trained new valet attendants on safety protocols and service standards.
- Responded to questions about local area and company services.
- Greeted customers and opened car doors to enhance service.
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Maintained records of vehicle keys, locations, and owners' information.
- Developed strategies to streamline processes, boosting customer satisfaction.
- Collaborated with management to refine valet service procedures and workflows.
Security Officer
Securitas Security Services USA
Hilliard, Ohio
01.2025 - 06.2025
- Trained new security staff on procedures, policies, and safety protocols to ensure compliance and enhance team readiness.
- Conducted regular security patrols of facility grounds, parking lots, and perimeter areas to maintain safety and deter potential threats.
- Welcomed staff and guests at facility entrance.
- Addressed problems quickly and communicated clear information to management while working under minimal supervision.
- Provided escorts for visitors throughout the facility.
Car Wash Attendant
Moo Moo Car Wash
Westerville, Ohio
05.2023 - 01.2025
- Assisted customers with vehicle care inquiries and service options available.
- Collaborated with team members to streamline workflow during peak hours, enhancing service speed.
- Educated customers on benefits of wash packages and products, improving customer satisfaction and informed choices.
- Trained new staff on car wash procedures and customer service best practices.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
- Coordinated with team members to ensure timely service delivery, maintaining high service standards.
Cashier
Donatos Pizzeria
Columbus, OH
02.2021 - 05.2023
- Processed customer transactions efficiently and accurately.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Assisted customers over the phone with inquiries on store operations, product information, and order placement.
- Executed management-designated tasks to align with team objectives.
- Built and maintained strong relationships with colleagues to enhance team collaboration.
Education
Associate of Applied Science - Construction Management
Columbus State Community College
Columbus, OH05-2027
High School Diploma -
Northland Highschool
Columbus, OH05-2024
Skills
- Customer onboarding
- Customer service
- Operational oversight
- Team collaboration
- Effective communication
- Time management
- Conflict resolution
- Problem-solving capacity
- Flexibility
- Stress tolerance
Certification
- OSHA 30
- OAIMA Level 1 Technician
- ACI Concrete Testing
- Blue Beam Certification
Affiliations
- Volunteer, 2026 Design Columbus
- Attendee, 2026 Ohio Safety Congress and Expo
Timeline
Lead Valet Attendant
Citrin
06.2025 - Current
Security Officer
Securitas Security Services USA
01.2025 - 06.2025
Car Wash Attendant
Moo Moo Car Wash
05.2023 - 01.2025
Cashier
Donatos Pizzeria
02.2021 - 05.2023
Associate of Applied Science - Construction Management
Columbus State Community College
High School Diploma -
Northland Highschool