Abdoulihadi Folosunso
Dallas,TX
Summary
Proven Driver Specialist with a track record of enhancing customer satisfaction and optimizing delivery processes at Uber/Lyft. Excelled in decision-making under pressure and demonstrated superior navigation skills. Achieved significant improvements in efficiency and safety, while maintaining an exemplary driving record. Skilled in logbook management and fostering collaborative work environments.
Overview
7
7
years of professional experience
Work History
Driver Specialist
Uber/lyft
10.2017 - Current
- Resolved logistical challenges by coordinating closely with other departments, fostering a collaborative work environment.
- Ensured compliance with local traffic laws at all times, maintaining an exemplary driving record.
- Provided constructive feedback to the management team regarding delivery processes, contributing to continuous improvement efforts.
- Provided superior customer service by handling inquiries courteously and resolving issues efficiently.
- Navigated challenging weather conditions safely while maintaining delivery deadlines, demonstrating adaptability under pressure.
- Enhanced customer satisfaction by providing timely and efficient deliveries.
- Organized documentation for each delivery accurately, reducing errors and potential disputes with clients later on.
- Attended regular training sessions to stay up-to-date on industry best practices for safe and efficient driving techniques.
- Optimized load configurations within the truck for balanced weight distribution and efficient space utilization.
- Reduced delivery times through effective route planning and navigation skills.
- Adhered strictly to company policies related to vehicle use, reporting any discrepancies or incidents immediately as required.
- Improved communication with dispatchers to ensure accurate updates on delivery status, enhancing customer experience.
- Increased fuel efficiency by implementing eco-friendly driving techniques and monitoring vehicle usage.
- Assisted in warehouse operations for streamlined loading and unloading of goods, promoting overall efficiency.
Customer Service Cashier
Sweet Bella
10.2021 - 07.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Package Handler
Fedexground
04.2020 - 10.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Education
Associate Of Applied Business - Assurance, Banking And Finance
IBAM(Burkina Institute of Arts And Professions)
Kadiogo/Ouagadougou Burkina Faso08.2014
Skills
- Logbook management
- Decision-Making Under Pressure
- Vehicle maintenance knowledge
- Excellent navigation
Languages
French
Native or Bilingual
Timeline
Customer Service Cashier
Sweet Bella
10.2021 - 07.2024
Package Handler
Fedexground
04.2020 - 10.2023
Driver Specialist
Uber/lyft
10.2017 - Current
Associate Of Applied Business - Assurance, Banking And Finance
IBAM(Burkina Institute of Arts And Professions)