Abdul Cooper
Seven Eleven
Watertown,NY
1
Certification
9
years of professional experience
Customer-focused professional skilled in hospitality and communication. Experienced in product presentation and inventory management, contributing effectively to team success. Leverages customer service background to enhance shopping experiences and ensure satisfaction.
Work History
Senior Restaurant Associate
3 Years 7 Months- Trained new associates on operational procedures and customer service standards.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained clean and organized store environment to enhance customer experience.
- Assisted in inventory management, ensuring stock levels met demand.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Counted cash drawer before shift and balanced at end of shift to reconcile sales.
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Demonstrated adaptability by embracing new responsibilities as the restaurant evolved over time.
Team Lead
3 Months- Responsibilities: While at Chick-Fil-A, completed several training procedures to include preparation of menu items, working and cleaning a popcorn machine, and organization of workplace.
- Accomplishments: I have accomplished the creation of every menu item available to Target at least once, memorized most of the menu item prices, and trained team members to proficiency.
- Utilized store machinery for daily tasks, Preparation of menu items, Identify each component of menu items
- Supervised daily operations, ensuring efficient workflow and adherence to quality standards.
- Collaborated with management on strategic initiatives to enhance service delivery and operational effectiveness.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Line Cook
1 Year 5 Months- Responsibilities: While at CoreLife, I have completed several training procedures including the preparation of menu items, working and cleaning a grill, and organizing the workplace.
- Accomplishments: I have accomplished the creation of every menu item available to CoreLife at least once, memorized most of the menu item prices, and trained team members to proficiency.
- Operated store machinery safely and efficiently., Preparation of menu items, Identify each component of menu items
- Prepared high-quality ingredients following CoreLife Eatery standards for fresh, nutritious meals.
- Maintained cleanliness and organization of kitchen stations to ensure efficient workflow.
- Collaborated with team members to execute daily menu items during peak service hours.
Barista
1 Year 11 Months- Completed training procedures including manestra operation, drink memorization, and workstation organization.
- Created every menu item at least once, led team through busy hours, and trained team members to proficient standards.
- Identified components for each drink preparation., Proficient creation of each drink. Operation of espresso and coffee Brewer. Proficient navigation of store systems
- Prepared and served high-quality beverages to ensure customer satisfaction.
- Maintained cleanliness and organization of workstations for optimal efficiency.
Team Member
1 Year 11 Months- Completed training procedures for menu item preparation, cleaned and maintained popcorn machine, organized workplace for efficiency.
- Responsibilities: While at Target Cafe, I have completed several training procedures to include preparation of menu items, working and cleaning a popcorn machine, and organization of workplace.
- Operated various store machinery efficiently during shifts., Preparation of menu items. Identify each component of menu items
- Assisted customers by providing product information and resolving inquiries.
- Collaborated with team members to maintain a clean and organized store environment.
Team Member
9 Months- Completed training procedures for menu item preparation, operation and cleaning of popcorn machine, and workplace organization to ensure smooth cafe operations.
- Created every menu item available at Target, memorized menu item prices, and trained team members to achieve proficiency in product knowledge.
- Utilized store machinery for daily operations, ensuring efficient workflow., Preparation of menu items, Identify each component of menu items
- Operated cash registers efficiently, handling transactions accurately and promptly.
- Organized and replenished merchandise to ensure product availability. and ensured shelves were well-presented and fully stocked.
Barista
1 Year- Responsibilities: While at Starbucks, I have completed several training procedures to include working and cleaning an espresso brewer; memorization of drinks; and organization of workstations.
- Accomplishments: I accomplished the creation of every menu item (not including secret menu items) at least once; conducted a team through busy hours, and trained team members to proficient standards.
- Skills: Identify each component used in each drink, Proficient creation of each drink, Operation of espresso and coffee brewer, Proficient navigation of store systems
- Operated point-of-sale system, accurately processing transactions and handling cash.
- Assisted in training new baristas on beverage preparation techniques and customer service standards.
Line Cook
1 Year- Gained knowledge in workplace safety, food safety, basic knife skills, recipe and menu basics, cooking principles, hot station preparation, and ServSafe food protection.
- Responsibilities: While at Woodland Academy I have participating in several Center functions to include conducting focus groups, participated in leadership activities, worked at the Bistro and several business luncheons for our center.
- Completed multiple dishes before deadlines and encouraged the team to work diligently on all required tasks.
- Skills Used: I have demonstrated competency in the use of hand tools & equipment in the kitchen. I have demonstrated the ability to follow/give instructions (for general cooking and cleaning). I have been assigned as lead server and prep cook.
- Responsibilities: While at Woodland Academy participated in several Center functions to include conducting focus groups, participated in leadership activities, worked the Bistro and several business luncheons for our center.
Education
High School Diploma
Skills
Ingredient identification
Baking temperature management
Bakeshop item preparation
Food presentation techniques
Cooking techniques
Cooking methods
Frying techniques
Cooking methods
Braised dish preparation
Technical training
Exceptional knowledge of Microsoft Office Suite to include
Technical component knowledge
PowerPoint
Excel
Publisher
Outlook
Printing
Faxing and Scanning
Multitasking
Customer service
Customer service orientation
Team player attitude
Adaptability to change
Certification
- Serv-Safe Manager
- CPR/First Aide
- Customer Service
ADDITIONAL INFORMATION
- Culinary Arts
- Operated hand tools/equipment in a safe and proficient manner
- Gained leadership skills by assisting co-workers
- Very detailed-oriented so that all finish work is a work of art
- Completed all Culinary tasks in a timely and proficient manner
Timeline
Senior Restaurant Associate
Seven Eleven
01.2023 - CurrentRead More
Team Lead
Chick-fil-A
10.2022 - 01.2023Read More
Line Cook
CoreLife Eatery
05.2021 - 10.2022Read More
Barista
Target
06.2019 - 05.2021Read More
Team Member
Target
06.2019 - 05.2021Read More
Team Member
Target
09.2018 - 06.2019Read More
Barista
Target
06.2018 - 06.2019Read More
Line Cook
Jobcorps
05.2017 - 05.2018Read More
Stem Academy Chester
High School Diploma
Read More