Hi, I’m
Abdul Ghulam
Program Specialist
Phoenix,AZ
Summary
Dynamic leader with extensive experience in program management and compliance, honed at the Department of Economic Security and Maricopa County Sheriff's Office. Excelled in enhancing service delivery through strategic process improvement and Salesforce expertise. Proven track record in leadership, public speaking, and achieving significant program enhancements.
Overview
15
years of professional experience
Work History
Department of Economic SecurityPhoenix, AZ
Program Specialist
11.2019 - Current
Job overview
- Lead URM Program, ensuring compliance and enhancing quality through strategic monitoring
- Manage Refugee School Impact and Youth Mentoring, ensuring adherence to ORR guidelines
- Administer Repatriation Program, connecting clients to essential resources and services
- Provide Salesforce training and support, creating reports for program improvement
- Utilize data insights to develop strategies that enhance service delivery and outcomes
Department of Economic SecurityPhoenix, AZ
Program Service Evaluator IV/Supervisor
07.2015 - 11.2019
Job overview
- Supervised staff activities across multiple employment programs, ensuring compliance with Department of Labor, state, and administration rules
- Monitored productivity, conducted performance evaluations, and recommended disciplinary actions
- Represented the agency in various meetings and collaborated with the business community within the Workforce Development System
Department of Economic SecurityPhoenix, AZ
Program Compliance Auditor/Process Management Specialist
01.2015 - 07.2015
Job overview
- Oversaw local office operations to ensure compliance with Process Management handbook
- Conducted trainings, coached staff, and evaluated office performance
- Wrote detailed reports summarizing activities and productions for FAA management
Department of Economic SecurityPhoenix, AZ
Program Service Evaluator III
01.2013 - 01.2015
Job overview
- Made complex eligibility determinations for children in foster care regarding Federal Title XIX entitlement
- Provided technical assistance to CMD units and Child Protective Services case managers
- Interpreted Federal & State laws to make accurate eligibility determinations for various assistance programs
Essential Personnel, LLCColumbus, OH
Linguist/Cultural Advisor
03.2010 - 09.2011
Job overview
- Provided cultural support and simultaneous interpretation for U.S
- Army operations in Afghanistan
- Translated media products and facilitated inter-cultural communications in complex, high-pressure environments
Education
Maricopa County Sheriff's Office
Detention Officer Training Academy
01.2017
Phoenix College
Associate's Degree from Criminal Justice
04.2009
Carl Hayden High School
High School Diploma
Skills
- Program Management
- Compliance
- Process Improvement
- Leadership
- Auditing
- Training
- Customer Service
- Public Speaking
- Community Outreach
- Conflict Resolution
- Microsoft Office
- Salesforce
- ARRPODS
Contact
Phoenix AZ
Education
Phoenix, AZ,Phoenix, AZ,Phoenix, AZ
Timeline
Program Specialist
Department of Economic Security
11.2019 - Current
Program Service Evaluator IV/Supervisor
Department of Economic Security
07.2015 - 11.2019
Program Compliance Auditor/Process Management Specialist
Department of Economic Security
01.2015 - 07.2015
Program Service Evaluator III
Department of Economic Security
01.2013 - 01.2015
Linguist/Cultural Advisor
Essential Personnel, LLC
03.2010 - 09.2011
Maricopa County Sheriff's Office
Detention Officer Training Academy
Phoenix College
Associate's Degree from Criminal Justice
Carl Hayden High School
High School Diploma