Abdul Ghulam
Phoenix,AZ
Summary
Seasoned program manager with extensive experience in enhancing service delivery and compliance within public sector organizations, including the Department of Economic Security and Maricopa County Sheriff's Office. Skilled in strategic process improvements, team leadership, and leveraging Salesforce to drive program success. Adept at public speaking and community outreach, with a proven ability to implement effective program enhancements.
Overview
16
16
years of professional experience
Work History
Program Specialist
Department of Economic Security
Phoenix, AZ
11.2019 - Current
- Spearheaded URM Program, ensuring compliance and enhancing quality through strategic monitoring
- Managed Refugee School Impact and Youth Mentoring, ensuring adherence to ORR guidelines
- Administered Repatriation Program, connecting clients to essential resources and services
- Provided Salesforce training and support, creating reports for program improvement
- Utilized data insights to develop strategies that enhance service delivery and outcomes
Program Service Evaluator IV/Supervisor
Department of Economic Security
Phoenix, AZ
07.2015 - 11.2019
- Oversaw and motivated a diverse team across multiple employment programs, ensuring compliance with Department of Labor, state, and administration rules
- Monitored productivity, conducted performance evaluations, and recommended disciplinary actions
- Represented the agency in various meetings and collaborated with the business community within the Workforce Development System
Detention Officer
Maricopa County Sheriff's Office
Phoenix, AZ
11.2017 - 01.2018
- Graduated from the Detention Officer Training Academy with distinction
- Maintained safety and security within detention facilities
- Enforced facility policies and procedures
Program Compliance Auditor/Process Management Specialist
Department of Economic Security
Phoenix, AZ
01.2015 - 07.2015
- Oversaw local office operations to ensure compliance with Process Management handbook
- Conducted trainings, coached staff, and evaluated office performance
- Wrote detailed reports summarizing activities and productions for FAA management
Program Service Evaluator III
Department of Economic Security
Phoenix, AZ
01.2013 - 01.2015
- Made complex eligibility determinations for children in foster care regarding Federal Title XIX entitlement
- Provided technical assistance to CMD units and Child Protective Services case managers
- Interpreted Federal & State laws to make accurate eligibility determinations for various assistance programs
Linguist/Cultural Advisor
Essential Personnel, LLC
Columbus, OH
03.2010 - 09.2011
- Provided cultural support and simultaneous interpretation for U.S. Army operations in Afghanistan
- Translated media products and facilitated inter-cultural communications in complex, high-pressure environments
Education
Detention Officer Training Academy -
Maricopa County Sheriff's Office
Phoenix, AZ01.2017
High School Diploma - undefined
Carl Hayden High School
Phoenix, AZAssociate's Degree - Criminal Justice
Phoenix College
Phoenix, AZ04.2009
Skills
- Program Management
- Compliance & Auditing
- Process Improvement
- Salesforce
- Leadership
- Training
- Public Speaking
- Community Outreach
- Conflict Resolution
- Microsoft Office
- ARRPODS
Websites
Languages
English
Pashto
Farsi
Dari
Persian
Urdu
Timeline
Program Specialist
Department of Economic Security
11.2019 - Current
Detention Officer
Maricopa County Sheriff's Office
11.2017 - 01.2018
Program Service Evaluator IV/Supervisor
Department of Economic Security
07.2015 - 11.2019
Program Compliance Auditor/Process Management Specialist
Department of Economic Security
01.2015 - 07.2015
Program Service Evaluator III
Department of Economic Security
01.2013 - 01.2015
Linguist/Cultural Advisor
Essential Personnel, LLC
03.2010 - 09.2011
High School Diploma - undefined
Carl Hayden High School
Associate's Degree - Criminal Justice
Phoenix College
Detention Officer Training Academy -
Maricopa County Sheriff's Office