Abdul Jabbar
Egg Harbor,NJ
Summary
Motivated customer service representative known for effective communication and complaint resolution.
Overview
2
2
years of professional experience
2025
2025
years of post-secondary education
Work History
Customer Service Representative
Dominos's Pizza
Atlantic City, New Jersey
12.2024 - Current
- Processed payments accurately and efficiently.
- Maintained cleanliness and organization of work area.
- Assisted customers with order placements and inquiries.
- Collaborated with team members to ensure timely service.
- Handled customer complaints with professionalism and empathy.
- Provided product information to enhance customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Strengthened customer retention by offering discount options.
- Took special orders in person and over telephone, generating additional revenue every month.
- Mentored junior team members and managed employee relationships.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Sales Associate
Ocean One Gifts
Atlantic City, NJ
06.2023 - 09.2024
- Assisted customers with product selection and gift wrapping services.
- Maintained inventory levels and organized merchandise displays effectively.
- Processed sales transactions using point-of-sale systems accurately.
- Conducted routine store maintenance to ensure a clean and welcoming environment.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Processed returns, exchanges, and refunds in accordance with company policies.
Education
Atlantic County Institute of Technology
Mays Landing, NJSkills
- Payment processing
- Effective communication
- Adaptability
- Refund management
- Call triaging
- Order management
- Prioritization
- Hospitality and accommodation
- Product knowledge
- Complaint resolution
- Sales transactions
- Problem solving
Languages
English
Native/ Bilingual
Hindi
Professional
Urdu
Professional
Timeline
Customer Service Representative
Dominos's Pizza
12.2024 - Current
Sales Associate
Ocean One Gifts
06.2023 - 09.2024
Atlantic County Institute of Technology