ABDUL KAYUAM
Elizabeth,NJ
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Balance and Audit Supervisor
Loomis Armored US
Carlstadt, New Jersey
03.2025 - Current
- Coordinated audits of financial records and operational procedures for accuracy.
- Trained staff on audit processes and best practices to enhance team performance.
- Implemented internal controls to mitigate risk and improve operational efficiency.
- Conducted risk assessments to identify areas requiring further investigation or oversight.
- Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.
- Communicated with clients to gather information and clarify claim details
- Conducted investigations to gather evidence in support of claims resolution.
- Reviewed customer claims, identified discrepancies and determined appropriate course of action.
- Followed all company procedures to keep data confidential.
- Prepared detailed reports on claim status, payment history, and other relevant information.
- Participated in meetings with internal departments or external vendors as necessary to discuss disputed claims or other related matters.
Lead Teller
Loomis
East Rutherford, USA
08.2021 - Current
- Conduct audit in oversea research/imaging department in order to maintain accuracy and assist processing and log&assign department.
- Interact with customer daily basis in order to dispute claims and research pre-claims.
- Assist in vault balancing and prepare report to export them as requested by the Bank.
- Provide active supervision with customer claims and oversea research and report to higher management if needed.
Manager
Popeyes Louisiana Kitchen
Elizabeth, USA
01.2020 - 10.2021
- Actively and Successfully supervised up to 15 employees, provided effective direction and communication to have positive outcomes during operations.
- Evaluated daily, weekly, and quarterly sales and implemented strategies to increase foot traffic.
- Trained peers and employees to adhere to a standard of customer service excellence.
- Formulated and maintained excel files for weekly selling, budgeting, and forecasting, also submitted them by weekly.
- Received 'Operation Excellence' Award three times by Franchise Owner for maintaining food and labor cost below 50% of total sales.
Vault Teller
Gardaworld
Edison, USA
10.2017 - 07.2019
- Actively support team with shipping and receiving, monetary supervision, researching papers, overriding, sorting, scanning bags in order to provide highest possible customer service.
- Worked as a training ambassador to provide training and support for the new crew members for achieving height possible outcome.
- Communicated with customer through e-mails, and direct phone call to sort out the claims and provide solution and support as needed.
Education
English as a Second language (ESL) Course -
Union County College
Elizabeth, NJ01.2018
Bachelor in Business Management -
FENI GOV COLLEGE
Bangladesh01.2017
Skills
- Cash management
- Independent work
- Teamwork and collaboration
- Mathematical skills
- Accounting skills
- Training
- Motivating
- Financial staff management
- Financial ledgers
- Communication skills
- Microsoft Office
- Excel
- PowerPoint
- Word
- SICOM
- ERP System
- Problem solving
- Claims resolution
- Risk assessment
- Supervision and leadership
Skills Certifications
- Exceptional ability to manage cash expenditures.
- Ability to work well independently and in group settings.
- Extensive mathematical and accounting skills.
- Proficient at training and motivating financial staff members.
- Sound ability to maintain accurate spreadsheets and financial ledgers.
- Strong communications skills.
- Proficient in Microsoft Office (Excel, PowerPoint, and Word).
- Experienced in operating SICOM (ERP System).
Timeline
Balance and Audit Supervisor
Loomis Armored US
03.2025 - Current
Lead Teller
Loomis
08.2021 - Current
Manager
Popeyes Louisiana Kitchen
01.2020 - 10.2021
Vault Teller
Gardaworld
10.2017 - 07.2019
English as a Second language (ESL) Course -
Union County College
Bachelor in Business Management -
FENI GOV COLLEGE