ABDUL MALIK
The Bronx,USA
Summary
As a seasoned Operations Manager, I specialize in transforming business strategies into streamlined operations, leveraging expertise in team development, process optimization, and productivity enhancement. With a deep understanding of industry trends and a talent for data-driven decision-making, I lead cross-functional teams to maximize resource allocation, enhance production workflows, and drive sustainable cost reductions.
Overview
9
9
years of professional experience
Work History
Manager II
NJ01
Newark
2023.10 - Current
- Spearheaded the production of 50,000+ kits and 20,000+ boxes daily, employing advanced methodologies to ensure stringent quality control and operational efficiency
- Leveraged data-driven analysis to optimize part placement, resulting in a 5% uplift in production efficiency and streamlined process workflows
- Directed comprehensive inventory management operations, integrating staff development programs to elevate productivity, adherence to KPIs, and quality benchmarks
- Implemented rigorous quality assurance protocols, conducting statistical sampling and control reviews on 5% of items to maintain compliance with industry standards
- Orchestrated a balanced approach to operational excellence, aligning key performance indicators (KPIs) across quality, productivity, cost management, safety, and employee engagement to drive sustainable outcomes
- Strategically partnered with the OpEX team to refine baymap configurations, utilizing performance metrics to enhance pick efficiency by 10% and set new productivity standards
- Collaborated with ProdTech in the deployment of automation solutions, reducing defect rates by 20% through the integration of advanced diagnostic tools and continuous feedback loops to optimize system performance.
Operations Manager
Amazon DNJ3
Bronx
2022.01 - 2023.07
- Provided day-to-day leadership for 4 Area Managers and 100+ associates, ensuring alignment with customer expectations and safety standards
- Supported Area Managers in exceeding operational goals, including On-Time Dispatch and Delivery Estimate Accuracy
- Achieved highest building PPH in station history by 61 PPH, maintaining On-Time Dispatch goal of 95%
- Increased overall rates by 22% and TPH by 32%, serving as operations and cost leader for the site
- Mentored managers, resulting in 3 promotions in 18 months
- Implemented process improvements to optimize efficiency and support company growth.
Area Manager II
Amazon DNJ3
New York
2021.04 - 2022.03
- Led strategic planning and operations, optimizing delivery routes and managing a high-performing team to meet high-volume delivery demands, achieving operational excellence with over 50K+ daily deliveries
- Spearheaded a Continuous Improvement project that increased productivity by 25% and reduced quality defects by 42%
- Mentored and developed internal talent, facilitating the promotion of 2 Process Assistants and 2 L4 managers to L5 roles.
Area Manager I
Amazon DNJ
New York
2020.01 - 2021.03
- Managed and developed a team of 50-100 Amazon associates, aligning procedures with evolving business needs and achieving improved SLAs for processing activities
- Collaborated with cross-functional teams, including Safety, Ops Integration, Loss Prevention, and HR, to meet business objectives and ensure OSHA compliance
- Implemented recognition programs to boost team morale while setting performance goals to meet customer demand, ensuring accuracy and quality.
Warehouse Manager
SVA Logistics
Hyderabad
2017.01 - 2019.11
- Oversaw warehouse operations, ensuring on-time deliveries and adherence to safety standards during loading and unloading of goods
- Analyzed inventory reports and conducted daily cycle counts to maintain accurate records and identify areas for improvement
- Built strong vendor relationships to negotiate cost-effective inventory replenishment while coordinating with departments to fulfill customer orders efficiently.
Real Estate Property Manager and Consultant
Raheem Real Estate
2016.01 - 2017.01
- Managed property listings and conducted market research for optimal pricing
- Facilitated property sales through strategic marketing and client meetings
- Provided daily support for property management and legal compliance.
Education
MBA - Business Management
Aurora College
BCOM - Accounting, Economics & Information Technology
St Mary's Degree College
Timeline
Manager II
NJ01
2023.10 - Current
Operations Manager
Amazon DNJ3
2022.01 - 2023.07
Area Manager II
Amazon DNJ3
2021.04 - 2022.03
Area Manager I
Amazon DNJ
2020.01 - 2021.03
Warehouse Manager
SVA Logistics
2017.01 - 2019.11
Real Estate Property Manager and Consultant
Raheem Real Estate
2016.01 - 2017.01
MBA - Business Management
Aurora College
BCOM - Accounting, Economics & Information Technology
St Mary's Degree College