Joanna Navarro
Homestead,FL
Summary
Experienced operations professional with 6 years at Amazon supervising On-Time Road (OTR) processes. Expert in risk assessment and mitigation strategies that protect delivery timelines and customer satisfaction. Consistently balanced operational demands with safety priorities across diverse logistics operations.
Overview
3
3
years of professional experience
Work History
Manager II
Amazon
Miami, FL
04.2024 - Current
- Analyze data to identify trends and areas for improvement
- Drive improvements in On-road performance metrics
- Monitor key metrics related to delivery performance, safety, and customer experience
- Implemented safety protocols to maintain a secure workplace for all employees.
- Monitored staff performance and addressed issues.
- Training different levels of peers.
Area Manager
Amazon
Miami, FL
09.2022 - 03.2024
- Monitor load out and RTS processes.
- Address driver infractions and safety concerns.
- Coordinated staffing and scheduling for efficient workflow.
- Analyzed performance data to identify improvement areas.
- Led initiatives to enhance employee engagement and retention.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Ensure compliance with Amazon's standards and procedures.
Education
Bachelor in Psychologist -
Universidad Yacambu
Venezuela12-2008
Skills
- Customer experience
- Process improvement
- Problem solving
- Effective communication
- Conflict resolution
- Risk management
- Team leadership
- Safety procedures
- Operations management
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Manager II
Amazon
04.2024 - Current
Area Manager
Amazon
09.2022 - 03.2024
Bachelor in Psychologist -
Universidad Yacambu