Abdul Memon

On-site: Nov 2015 – 2019 | Remote: 2019 – Present

• Diagnosed and repaired hardware and software issues on desktop computers.
• Replaced and upgraded PC components, including RAM, SSDs, power supplies, graphics cards, and other internal hardware.
• Installed, configured, and maintained Windows operating systems and application software.
• Provided on-site technical support to staff and community members from 2015 through 2019.
• Transitioned to remote IT support in 2019, providing technical assistance and troubleshooting to users remotely.
• Continue to provide remote technical support and guidance to new interns as needed.
• Performed system troubleshooting to identify and resolve hardware, software, and network-related issues.
• Configured new computers and assisted with user data migration to replacement systems.
• Assisted users with technical questions and explained solutions clearly and professionally.
• Maintained records of repairs, upgrades, and completed service requests.
• Helped keep systems updated, secure, and functioning reliably through preventive maintenance.

• Loaded and unloaded materials onto or from trucks/trailers using a pallet jack. (Trailer Dock and Release Certified) Training Ambassador.
• Conducted onboarding sessions with newly hired staff members.
• Worked with team members to ensure efficient workflow throughout the day.
• Transported oversized items from one location to another using carts or pallets.
• Maintained updated knowledge through continuing education and advanced training.
• Coached, mentored and trained team members in order to improve their job performance.

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Coached, mentored and trained team members in order to improve their job performance.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Trained employees on additional job positions to maintain coverage of roles.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Directed staff in the daily operations of a parking lot, including scheduling and assigning tasks.
• Resolved customer complaints regarding parking services or policies in a timely manner.
• Conducted regular inspections of the premises to identify any issues related to safety or security.
• Delegated work to staff, setting priorities and goals.
• Produced thorough, accurate and timely reports of project activities.
• Implemented quality control measures to uphold community standards.
• Analyzed data on parking trends and occupancy rates to develop strategies for maximizing car spaces.