Shane Peters
Stone Mountain,Georgia
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
US Army National Guard
Augusta, GA
10.2023 - Current
- Conducted regular maintenance checks on computers, servers, routers, switches.
- Configured virtual machines for testing purposes using VMware ESXi server.
- Developed and implemented IT policies and procedures.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Resolved complex problems by troubleshooting hardware and software applications.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
Front Service Clerk
Publix
Tucker, GA
01.2023 - Current
- Maintained a safe work environment by adhering to company policies and procedures at all times.
- Identified opportunities for improvement within the store's operations.
- Adhered to safety regulations while handling hazardous materials such as cleaning supplies.
- Assisted customers with returns, exchanges, and other inquiries.
- Provided excellent customer service by responding to inquiries promptly and courteously.
- Assisted customers with loading purchases into their vehicles.
- Conducted price checks on items when requested by customers.
- Answered phone calls in a polite and helpful manner while providing accurate information as needed.
- Greeted customers in a friendly and professional manner.
- Followed company policies and procedures regarding security measures for protecting company assets.
Crew Member
Popeyes
Tucker, GA
02.2021 - 03.2022
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Educated customers on menu items, product ingredients and nutritional values.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
High School Diploma -
Stone Mountain High School
Stone Mountain, GA05-2023
Skills
- Administrative Skills
- Sales proficiency
- POS System Operation
- Hospitality services
- Stock replenishment
- Software Updates
- Information Security
- Machine Learning
- Hardware updates
- Device configuration
- Problem-solving skills
- Virtualization Technologies
- Customer Service
- Health Code Compliance
- Menu Memorization
Accomplishments
- Graduate of the Army Information techology Advanced Individual Training course.
- Particpant in the Junior Achievement 2019-2020 financial literacy program.
- Highschool Graduate with an above 3.0 GPA.
Affiliations
- Painting, drawing, and digital art.
- Gaming casual and professionally.
- Cooking and eating new foods.
- Trying New Things.
Certification
- Certified Information technology specialist.
- Completed Level 1 Anti-terrorist Awareness Training.
- Completed Personnel Readiness Training.
- Completed Help desk Troubleshooting and problem solving.
Languages
English
Professional
Timeline
Information Technology Specialist
US Army National Guard
10.2023 - Current
Front Service Clerk
Publix
01.2023 - Current
Crew Member
Popeyes
02.2021 - 03.2022
High School Diploma -
Stone Mountain High School
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