Abdul Muhammad
Austell,GA
Summary
Competent ramp agent with exemplary communication skills. Highly effective working as both part of team and in solitary role. Almost 1 year of experience with nationwide airline services company. My desire is to retire with the airline company that compliments my goals and lifestyle and I'm certain Southwest Airlines is my compliment.
Overview
4
4
years of professional experience
Work History
National Insurance Field Contractor
Cis Group
12.2022 - Current
- I collect all property photos and interviews then package reports to send to respective insurance customers.
- Reduced discrepancy rate of field inspections by 34% in 3 months, saving 5,000 hours of administrative time.
- Within 3 months I was promoted to "Mainstream" which is a certification that means I can perform inspections nationally for all insurance companies.
- Prepared summaries of damage, payments, and policy coverage.
- Documented all investigation activity and presented reports to management.
Seasonal Sales Supervisor (Summer)
Roof Rescue LLC
01.2020 - Current
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively coached team members to reach weekly and monthly sales goals.
- Analyzed sales data to set quotas and assess potential areas of growth.
Ramp Agent
American Airlines
02.2023 - 02.2024
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 8 daily flights.
- Connected electrical power unit and hoses to aircraft.
- Escort highrisk bags to the BSO
Education
High School Diploma -
Mceachern High School
Powder Springs, GA05.2015
Skills
- Time Management, Communication, Leadership, Document Review, Customer Needs, Attention to detail
- Bracing, Padding and Strapping
- Item Transport
- Pushback Spotting
- Loading and Unloading
- Aircraft Tug Operation
- Cargo Handling
Timeline
Ramp Agent
American Airlines
02.2023 - 02.2024
National Insurance Field Contractor
Cis Group
12.2022 - Current
Seasonal Sales Supervisor (Summer)
Roof Rescue LLC
01.2020 - Current
High School Diploma -
Mceachern High School
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