Abdul Suleiman
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Suredeals Auto Title Services
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Insurance Agent
Suredeals Insurance Agency
2012.10 - Current
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
Operator
Drill Quip
2006.10 - 2011.03
- Efficiently read and interpreted blueprints.
- Kept accurate records of defective units or products.
- Set up machines to start production cycles and controlled machine settings.
- Inspected machine parts with measuring tools.
- Made sure that products were produced on time and are of good quality.
- Inspected products and machines to maintain quality and efficiency.
Education
Associate Of Applied Business - Financial Services Marketing Operations
Lone Star College, Cypress TX
Cypress, TX05.2013
Certificate - Motor Vehicle Mechanic
Multi Service Training Center
Juba,South Sudan 07.1985
Skills
- Microsoft PowerPoint
- Sales Expertise
- Microsoft Excel
Certification
- General lines property and casualty License - 13 years, General lines life, health and accidents-9 years, General lines Adjuster license 1 year Timeframe
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Insurance Agent
Suredeals Insurance Agency
2012.10 - Current
Operator
Drill Quip
2006.10 - 2011.03
Customer Service Representative
Suredeals Auto Title Services
Associate Of Applied Business - Financial Services Marketing Operations
Lone Star College, Cypress TX
Certificate - Motor Vehicle Mechanic
Multi Service Training Center
- General lines property and casualty License - 13 years, General lines life, health and accidents-9 years, General lines Adjuster license 1 year Timeframe