Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Generic

Abdul Suleiman

Houston,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Suredeals Auto Title Services
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Insurance Agent

Suredeals Insurance Agency
2012.10 - Current
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Approached potential clients by using direct marketing mailings and phone contacts.

Operator

Drill Quip
2006.10 - 2011.03
  • Efficiently read and interpreted blueprints.
  • Kept accurate records of defective units or products.
  • Set up machines to start production cycles and controlled machine settings.
  • Inspected machine parts with measuring tools.
  • Made sure that products were produced on time and are of good quality.
  • Inspected products and machines to maintain quality and efficiency.

Education

Associate Of Applied Business - Financial Services Marketing Operations

Lone Star College, Cypress TX
Cypress, TX
05.2013

Certificate - Motor Vehicle Mechanic

Multi Service Training Center
Juba,South Sudan
07.1985

Skills

  • Microsoft PowerPoint
  • Sales Expertise
  • Microsoft Excel

Certification

  • General lines property and casualty License - 13 years, General lines life, health and accidents-9 years, General lines Adjuster license 1 year Timeframe

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Insurance Agent

Suredeals Insurance Agency
2012.10 - Current

Operator

Drill Quip
2006.10 - 2011.03

Customer Service Representative

Suredeals Auto Title Services

Associate Of Applied Business - Financial Services Marketing Operations

Lone Star College, Cypress TX

Certificate - Motor Vehicle Mechanic

Multi Service Training Center
  • General lines property and casualty License - 13 years, General lines life, health and accidents-9 years, General lines Adjuster license 1 year Timeframe
Abdul Suleiman