Abdul Syed

Deliver support for Tesla's factory floor in regards to
many system applications and data processing by
answering over 50+ calls everyday.
Troubleshoot IT/ network/ software and hardware
related issues (HMI Tangents, Printers, TV NUC
displays).
Daily use of Manufacturing software applications
such as Microsoft Office (Outlook, Excel, Word,
OneNote, Teams, PowerPoint), Cloud based
applications (MOS, MES, MFS, Confluence, Jira,)
Troubleshooting Zebra Printers and create label
configuration using ZPL language.
Extracting data using (Postman API, Splunk,).
Collaborate with multiple departments and being
main POC in high pressure urgent scenarios.
Resolve issues using RCA/RCCA, quickly and
precisely to completion and prioritize multiple tasks.
Communicating support via two way radio and
Microsoft applications(Teams/outlook)
Support implementation of SOP/Process Tasks
changes, Deviations, and execution of Bill Of
Material updates.
Giving access/Maintaining user accounts with SOX
revenant roles.
Helping Process engineers bring changes to lines
using company application along with helping them
troubleshoot any error they are having with
application.
Helping DevOps team with testing of application in
live production environment.
Validating changes made by Dev team after
application has been deployed.
2022-07 -
Current
Responsible
Application support
Remote System Analysis
Project coordination
Quality assurance
Improvement tracking
Languages
Hindi- Can Speak with full
proficiency Urdu- Can Speak
with full proficiency
Troubleshot incidents reported by end-users to
schedule system changes and identify permanent
solutions

• Resolving customer tickets to figure out where items came from and enter them in t system
• Creating tickets on daily basis when extra items are sent by customers or when items are missing from Amazon website
• Configuring Honeywell scanners and troubleshooting them
• Monitored equipment and tool inventory to consistent replenishment in alignment with demand.
• Maintained clean and organized facilities.
• Performed equipment maintenance and repairs.replaced and fixed up to 20 laptops including screens,battery,WIFI cards, and touch pads
• 
  

• Loading unloading transporting food in edible condition to customer
• Reviewing order making sure charges are correct and customer is satisfied
• Delivered food on location as requested by customer
• Served over 30 people every day
• Completed on-time deliveries by choosing best and most efficient routes.
• Fostered positive working relationships with regular customers.

• Welcoming 100+ customers, and helping them locate items on a daily basis
• Balancing the cash register and generating reports of how many sales happened on the register
• Created reports of how much money is short or over on the register
• Bagging and wrapping purchased items and keeping the work area clean
• Helped customers complete purchases, locate items and join reward programs.
• Processed customer refunds and exchanges according to established guidelines.
• Created price tags and merchandise signs.
• Mentored new team members on sales software system operation.