ABDUL TANKARD
King of Prussia,PA
Summary
IT professional with extensive experience in technical support, data management, and system administration. Expertise in troubleshooting, system maintenance, and remote support, specializing in AWS, Docker, and Kubernetes. Proven ability to enhance cloud infrastructure and optimize system performance.
Overview
8
8
years of professional experience
Work History
Executive Administrator
Assurance Quality Staffing
Raleigh, NC
01.2022 - Current
- Recruited and onboarded over 100 healthcare staff, enhancing team capabilities.
- Managed billing and invoicing processes, ensuring timely client communication.
- Maintained comprehensive employee records and HR systems for improved oversight.
- Streamlined communication between departments to enhance collaboration and efficiency.
- Responded to customer inquiries in a timely manner.
- Researched potential business opportunities or partnerships.
- Provided support to other departments within the organization when needed.
Public Health Data Specialist
Burlington County Health Dept.
Burlington, NJ
01.2020 - 12.2021
- Entered and managed COVID-19 case data with high accuracy.
- Conducted contact tracing interviews to identify potential exposures.
- Ensured HIPAA compliance in all data handling processes.
- Managed electronic health records system for efficient data entry and retrieval.
- Collaborated with health department staff on data reporting and analysis projects.
Help Desk Support Intern
William Paterson University
Wayne, NJ
01.2018 - 01.2019
- Delivered Tier 1 technical support for students and staff, addressing inquiries efficiently.
- Resolved hardware and software issues, managing support tickets to track progress.
- Performed password resets and provided account support for users.
- Assisted with troubleshooting in computer labs to ensure seamless operations.
- Conducted regular testing of computer systems to maintain optimal performance.
- Resolved Level 1 technical issues related to software, hardware, and peripherals.
- Responded promptly to help desk tickets, ensuring swift resolution of user inquiries.
Education
Bachelor of Science - Computer Information Technology
William Paterson University
Wayne, NJ01.2019
Skills
- Windows 10 and 11
- Active Directory management
- Office 365 proficiency
- AWS cloud services
- Containerization with Docker
- Kubernetes orchestration
- TCP/IP networking
- DNS and DHCP configuration
- Java programming
- HTML and CSS development
- JavaScript coding
- XML data handling
- SQL database management
- MySQL expertise
- Help desk support
- Billing and invoicing systems
- Scheduling and calendar management
- Machine learning techniques
Timeline
Executive Administrator
Assurance Quality Staffing
01.2022 - Current
Public Health Data Specialist
Burlington County Health Dept.
01.2020 - 12.2021
Help Desk Support Intern
William Paterson University
01.2018 - 01.2019
Bachelor of Science - Computer Information Technology
William Paterson University
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