Abdul Vaughn Jr.

• Answered incoming calls and responded to customer inquiries
• Processed medical provider and pharmacy copay claims
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

• Drove company-assigned vehicle to deploy and retrieve unserviceable scooters geographically
• Perform functionality checks on scooters via smartphone application to ensure units were being visibly accounted for
• Retrieve scooters according to charge status
• Collaborate with teammates and work autonomously as required
• Inspect and identify scooters requiring repair and maintenance
• Perform occasional street repairs and cleaning of scooters
• Inventory, racking and ensuring charging of scooters in warehouse
• Assist in occasional warehouse duties

Maintained the sales floor and merchandise presentation following company policies and procedures by properly zoning the area;

Monitored food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed according to company policies and procedures;

Completed work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partner