Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Victoria Rudolph

Clarksville,IN

Summary

Resourceful and adaptable professional with a background in health services. Skilled in time management and customer interaction, contributing to enhanced customer experiences and operational efficiency. Eager to apply expertise to drive significant results.

Overview

13
13
years of professional experience

Work History

Sr Health Services Associate

McKesson
Louisville, KY
10.2015 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.

Medicare Enrollment Specialist

Anthem
Louisville, KY
02.2013 - 06.2015
  • Facilitated Medicare enrollment process, ensuring adherence to compliance standards and regulations.
  • Delivered prompt resolution for member inquiries regarding their Medicare enrollment status, providing clear and concise information.
  • Increased team productivity through effective workload delegation among team members according to individual strengths and skillsets.

Education

No Degree - Medical Terminology, Psychology

Jefferson Community College
Louisville, KY

High School Diploma -

Central High School
Louisville, KY
05-1982

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Customer interaction
  • Workplace safety
  • Courteous and professional
  • Flexible schedule
  • Customer service orientation

Interests

  • Cooking
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Baking
  • Reading
  • Dancing

Timeline

Sr Health Services Associate

McKesson
10.2015 - Current

Medicare Enrollment Specialist

Anthem
02.2013 - 06.2015

No Degree - Medical Terminology, Psychology

Jefferson Community College

High School Diploma -

Central High School
Victoria Rudolph