Tiffany Watkins
Burlinton,NC
Summary
Accomplished Sr. Health Services Associate with a proven track record showcasing expertise in data entry and exceptional customer service. Achieved increase in grant application success rates and minimized medication errors through meticulous attention to detail. Skilled in streamlining processes for efficiency and accuracy, demonstrating strong analytical thinking and problem-solving abilities.
Results-driven professional equipped with background in supporting operational workflows and enhancing team productivity. Proven track record in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments with strong communication and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Sr. Health Services Associate
Biologics by McKesson
12.2022 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Minimized medication errors through thorough review processes prior to dispensing prescriptions.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Trained new personnel regarding company operations, policies and services.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Expedited prescription refills with timely coordination between patients, prescribers, and insurance companies.
- Streamlined the grant application process, resulting in increased efficiency and higher success rates.
Mortgage Loan Processor
Wells Fargo & Company
08.2011 - 06.2022
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Evaluated foreclosure litigation paperwork, affidavits, and post-sale documents.
- Collaborated with legal teams to ensure compliance with state and federal regulations during foreclosure proceedings.
- Managed a high volume of foreclosure cases, ensuring timely completion of all required tasks.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed eligibility and benefits verification and authorization requests.
Customer Service Cashier
Walmart
02.2009 - 08.2011
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
Education
High School Diploma -
Millbrook Senior High School
Raleigh, NC06-2004
Skills
- Customer service
- Data entry
- Sales support
- Report generation
- Attention to detail
- Loan processing
- Foreclosure process
- Loss mitigation expertise
- Analytical thinking
- Document verification
Timeline
Sr. Health Services Associate
Biologics by McKesson
12.2022 - Current
Mortgage Loan Processor
Wells Fargo & Company
08.2011 - 06.2022
Customer Service Cashier
Walmart
02.2009 - 08.2011
High School Diploma -
Millbrook Senior High School
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