Abdul Waheed
Customer Service Manager
Pflugerville,TX
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Store Manager
Indo Pak Supermarket
Round Rock, TX
01.2016 - Current
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Prepared annual budgets with controls to prevent overages.
Education
Associate of Science - Aero Engine Technology
School of Aeronautics
Korangi Kreek Kreek Pakistan. 06.1975 - 06.1977
Associate of Arts - Humanities Group
Armed Forces Board For Higher Education Pakistan.
09.1976 - 07.1977
Skills
Team leadership and coaching
undefinedAdditional Information
I have 42 years combined management experience in service industry working for major retail and food chains.
Worked in school of aeronautical engineering as an instructor and demonstrator. Hired and trained Customer Service Mangers for
supermarkets owned by Ahold Delhaize U.S.A.
Happily married.
US Citizen.
Timeline
Store Manager
Indo Pak Supermarket
01.2016 - Current
Associate of Arts - Humanities Group
Armed Forces Board For Higher Education Pakistan.
09.1976 - 07.1977
Associate of Science - Aero Engine Technology
School of Aeronautics
06.1975 - 06.1977
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