Abdulai Ibrahim
Little elm,TX
Summary
Dedicated and customer-focused Claim Specialist committed to delivering remarkable service. Seeking a challenging position in a dynamic call center environment, utilizing skills in investigating, evaluating, and settling claims while applying extensive knowledge of policies and insurance regulations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claims Specialist-Auto/Property Specialist
Progressive
Dallas, TX
06.2021 - 08.2024
- Spearheaded the investigation, evaluation, negotiation, and settlement of a diverse portfolio of claims, ensuring the delivery of exceptional service and seamless customer experiences.
- Leveraged in-depth knowledge of policies and insurance regulations to accurately assess coverage, liability, and damages, consistently making informed decisions to maximize customer satisfaction while adhering to company standards.
- Excelled in utilizing strong written and verbal communication skills to engage with customers across multiple platforms, including phone calls, written correspondence, and digital media, ensuring clear, concise, and empathetic communication.
- Demonstrated outstanding organizational skills by effectively managing a high volume of tasks through a dynamic, task-driven queue system, maintaining efficiency and attention to detail in a fast-paced call center environment.
- Delivered personalized, compassionate, and straightforward customer support, guiding clients through the claims process with care and attentiveness, ensuring positive outcomes and long-term client retention.
Claims Specialist
Allstate Corp
Allen, TX
05.2018 - 06.2021
- Conducted comprehensive investigations of auto insurance claims, leveraging critical thinking and strong decision-making skills to ensure thorough evaluations.
- Verified policy coverage and assessed liability and damages to facilitate accurate and equitable claim resolutions.
- Engaged proactively with insured parties and third-party claimants, providing timely updates and gathering essential information to streamline the claims process.
- Demonstrated exceptional resourcefulness in utilizing technical platforms for claims management, ensuring efficient processing, and enhanced customer satisfaction.
Education
Bachelor of Architecture - Architectural And Building Technology
Takoradi Technical University
Ghana06-2014
Skills
- Strong Written and Verbal Communication
- Critical Thinking and Decision-Making
- Multi-tasking Across Technical Platforms
- Accountability
- Resourcefulness
- Customer Service Excellence
- Claims Processing and Settlement
- Insurance Regulations and Policies
- Empathy and Conflict Resolution
- Data Analysis and Reporting
Certification
AWS Cloud Practionier
Comptia Security +
References
Available upon request.
Timeline
Claims Specialist-Auto/Property Specialist
Progressive
06.2021 - 08.2024
Claims Specialist
Allstate Corp
05.2018 - 06.2021
Bachelor of Architecture - Architectural And Building Technology
Takoradi Technical University