IBRAHIM ABDULAI
Dallas,TX
Summary
Skilled in precise assessment of auto damage and determining repair costs. Collaborate with insurance companies, repair shops, and claimants to streamline claims processes. Recognized for strong analytical skills, efficient claims management, and commitment to fair settlements. Successfully expedite claim processing through effective communication and thorough evaluation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claims Specialist-Auto/Property Specialist
Allstate Corp
Dallas, TX
07.2021 - 12.2024
- Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.
- Investigated complex or high-value claims to identify discrepancies and fraud indicators.
- Facilitated communication between claimants, providers, attorneys, adjusters, employers, and other parties involved in a claim.
- Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
- Performed periodic audits of closed files to ensure accuracy of documentation and compliance with regulations.
- Evaluated financial information provided by claimants in order to process payments quickly and accurately.
- Participated in continuing education seminars related to industry standards for insurance claims processing.
- Communicated with other departments to establish action plans and manage open claims to closure.
Auto Claim Specialist
GEICO
Allen, TX
10.2018 - 06.2021
- Conducted on-site investigations, including gathering evidence, interviewing witnesses and taking photographs.
- Provided customer service to policyholders regarding their auto claims inquiries or concerns.
- Maintained detailed records of all claims activities and documentation for auditing purposes.
- Identified fraudulent activity related to auto insurance claims through review of data points such as mileage discrepancies or suspicious repair work.
- Processed paperwork related to new auto insurance policies, renewals, endorsements, cancellations, and reinstatements.
- Coordinated with third party vendors such as appraisers or adjusters to resolve complex issues within a timely manner.
- Negotiated settlements with claimants, attorneys, and other parties involved in the claim process.
Education
Bachelor of Science - Building Construction Technology
ACCRA TECHNICAL UNIVERSITY
ACCRA06-2017
Skills
- Strategic Decision-Making
- Multi-tasking Across Technical Platforms
- Effective Written Communication
- Customer Service Excellence
- Claims Processing and Settlement
- Insurance Regulations and Policies
- Empathy and Conflict Resolution
- Data Analysis and Reporting
- Fraud detection knowledge
- Regulatory Compliance
- Vehicle inspections
- Problem-solving abilities
- Decision-making skills
Certification
AWS Cloud Practionier
Comptia Security +
References
Available upon request.
Timeline
Claims Specialist-Auto/Property Specialist
Allstate Corp
07.2021 - 12.2024
Auto Claim Specialist
GEICO
10.2018 - 06.2021
Bachelor of Science - Building Construction Technology
ACCRA TECHNICAL UNIVERSITY
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