Abdulaye Kaba
Quincy,Ma
Summary
To obtain a challenging position in the hospitality management industry using skills I have gained in pass experience and looking to obtain new skills in the process automotives.
Overview
15
15
years of professional experience
Work History
Automotive Technician
Weymouth High School
Weymouth, MA
01.2024 - Current
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
Supervisor
VPNE Concierge
04.2018 - 12.2023
- Performs various administrative tasks assigned by the Concierge Manager and works directly with guests
- Assist with team payroll, performance manage missed pushes, pay corrections, etc
- Assist with any plans or arrangements the guest intends to make during their stay
- Act as a main point of contact for guests, and assist with all enquiries
- Effectively develop and mentor staff to ensure that all departmental standards and goals are understood and met
- Assist the concierge team development and trainings
- Complete the opening and closing shift checklist on a daily basis
- Strictly enforces the privacy and confidentiality of the guests and limits requests for information pertaining to guests in accordance with the VPNE policies
- Preform all other job related duties as requested.
Customer Service Agent
ALASKA Airlines
01.2023 - 07.2023
- Provided a high-level of customer service at all times
- Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
- Evaluated and prepared flights by arranging seat assignments and load
- Upgrades Performed boarding and gate duties, such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin control security.
Concierge/Doorman
Atelier Condominium
01.2015 - 03.2018
- Achieved maximum security by ensuring that irrelevant people do not enter into hotel premises
- Greet guests as they enter into hotel
- Delivered messages and packages to appropriate departments / persons
- Notified guests of delivery of automobiles and arrival of visitors
- Answered phones when needed
- Maintained cleanliness of door and reception areas
- Assist guests by handling luggage.
Server
Smith and Wollensky
08.2013 - 01.2014
- Served our guests
- Deliver exceptional customer service by quickly and efficiently clearing restaurant tables
- Carry large loads of dishes to kitchen for washing
- Support other areas of the restaurant as necessary, such as setup, cleanup, and prep work.
Food Server
Abe & Loue’s
07.2012 - 12.2013
- Deliver friendly and efficient service to ensure a pleasant dining experience for all guests suggesting menu items and preparing specialty drinks according to corporate specifications
- Top performer in monthly specialty beverage sales competitions
- Trained new servers on menu knowledge and steps of quality service.
Server
Hotel Kipe
06.2009 - 02.2011
- Provides food and beverage service to guests using good customer service skills
- Set up tables and events including chairs, dance floors, silver and china
- Cleans banquet and dining rooms during and after the dining experience
- Clear table throughout the dining experience using proper methods for removing dishes, glassware and silverware.
Education
Associate Degree in Economy -
University General Lansana Conde
Guinea01.2009
Skills
- Vehicle Inspection
- Alignments experience
- Customer Relations
- Brake Systems
- Tire Services
- Wheel Alignments
- Brake servicing
- Battery Services
- Safety awareness
- Rust removal
- Problem-Solving
- Changing tires
Timeline
Automotive Technician
Weymouth High School
01.2024 - Current
Customer Service Agent
ALASKA Airlines
01.2023 - 07.2023
Supervisor
VPNE Concierge
04.2018 - 12.2023
Concierge/Doorman
Atelier Condominium
01.2015 - 03.2018
Server
Smith and Wollensky
08.2013 - 01.2014
Food Server
Abe & Loue’s
07.2012 - 12.2013
Server
Hotel Kipe
06.2009 - 02.2011
Associate Degree in Economy -
University General Lansana Conde