Abdulaye Kaba
Quincy,Ma
Summary
To obtain a challenging position in the hospitality management industry using skills I have gained in pass experience and looking to obtain new skills in the process automotives.
Overview
15
15
years of professional experience
Work History
Automotive Technician
Weymouth High School
01.2024 - Current
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
Supervisor
VPNE Concierge
04.2018 - 12.2023
- Performs various administrative tasks assigned by the Concierge Manager and works directly with guests
- Assist with team payroll, performance manage missed pushes, pay corrections, etc
- Assist with any plans or arrangements the guest intends to make during their stay
- Act as a main point of contact for guests, and assist with all enquiries
- Effectively develop and mentor staff to ensure that all departmental standards and goals are understood and met
- Assist the concierge team development and trainings
- Complete the opening and closing shift checklist on a daily basis
- Strictly enforces the privacy and confidentiality of the guests and limits requests for information pertaining to guests in accordance with the VPNE policies
- Preform all other job related duties as requested.
Customer Service Agent
ALASKA Airlines
01.2023 - 07.2023
- Provided a high-level of customer service at all times
- Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
- Evaluated and prepared flights by arranging seat assignments and load
- Upgrades Performed boarding and gate duties, such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin control security.
Concierge/Doorman
Atelier Condominium
01.2015 - 03.2018
- Achieved maximum security by ensuring that irrelevant people do not enter into hotel premises
- Greet guests as they enter into hotel
- Delivered messages and packages to appropriate departments / persons
- Notified guests of delivery of automobiles and arrival of visitors
- Answered phones when needed
- Maintained cleanliness of door and reception areas
- Assist guests by handling luggage.
Server
Smith and Wollensky
08.2013 - 01.2014
- Served our guests
- Deliver exceptional customer service by quickly and efficiently clearing restaurant tables
- Carry large loads of dishes to kitchen for washing
- Support other areas of the restaurant as necessary, such as setup, cleanup, and prep work.
Food Server
Abe & Loue’s
07.2012 - 12.2013
- Deliver friendly and efficient service to ensure a pleasant dining experience for all guests suggesting menu items and preparing specialty drinks according to corporate specifications
- Top performer in monthly specialty beverage sales competitions
- Trained new servers on menu knowledge and steps of quality service.
Server
Hotel Kipe
06.2009 - 02.2011
- Provides food and beverage service to guests using good customer service skills
- Set up tables and events including chairs, dance floors, silver and china
- Cleans banquet and dining rooms during and after the dining experience
- Clear table throughout the dining experience using proper methods for removing dishes, glassware and silverware.
Education
Associate Degree in Economy -
University General Lansana Conde
Guinea01.2009
Skills
- Vehicle Inspection
- Alignments experience
- Customer Relations
- Brake Systems
- Tire Services
- Wheel Alignments
- Brake servicing
- Battery Services
- Safety awareness
- Rust removal
- Problem-Solving
- Changing tires
Timeline
Automotive Technician
Weymouth High School
01.2024 - Current
Customer Service Agent
ALASKA Airlines
01.2023 - 07.2023
Supervisor
VPNE Concierge
04.2018 - 12.2023
Concierge/Doorman
Atelier Condominium
01.2015 - 03.2018
Server
Smith and Wollensky
08.2013 - 01.2014
Food Server
Abe & Loue’s
07.2012 - 12.2013
Server
Hotel Kipe
06.2009 - 02.2011
Associate Degree in Economy -
University General Lansana Conde
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