Abdulaziz Ali
Houston,TX
Summary
Dynamic customer service representative with experience in both hotels and residential apartment. Caring and energetic youth looking forward to venturing in a fast-paced environment to utilize my skills and knowledge to advance my career. Positive attitude that is characterized by friendly, well-spoken, and outgoing personality.
Overview
2
2
years of professional experience
Work History
Front Drive Supervisor
Direct Parking Solutions
08.2022 - 01.2023
- Reviewed and maintain excellent customer services by resolving customer satisfaction issues
- Enhanced staff performance levels to meet and exceed operational goals
- Operational checklist daily and ensured all tasks were completed prior to departing
Concierge
Excellent Parking Solutions
01.2021 - 03.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Education
Associate of art - accounting
Houston community college
Houston, TX12.2020
Skills
- Strong organizational skills; ability to manage multiple priorities while meeting deadlines
- Ability to work effectively under pressure whilst maintaining a professional manner
- Excellent presentation skills, with the ability to engage a senior-level audience
- Excellent verbal and written communication skills
- Dual-ability to work effectively as both a team player and alone
- Mastery of Microsoft Office programs (Word, Excel, PowerPoint)
- Ability to work with several operating systems, including Windows, Mac OSX
- Bilingual - English and Arabic
Volunteer Experience
Houston Food Bank, Houston, TX, 12/19, Assisted with packaging pre-made meals., Reported daily distributions of meals to supervisors.
Projects
Business 3300, 01/20 - 04/20, Collaborated with professor, research team, and city of Houston to conduct research regarding the entertainment facilities in Harris County., Gathered and analyze data for distribution to the research team., Presented new ideas and solutions in weekly plug.
Relevantcoursework
- Customer services course
- Hotel management course
Timeline
Front Drive Supervisor
Direct Parking Solutions
08.2022 - 01.2023
Concierge
Excellent Parking Solutions
01.2021 - 03.2022
Associate of art - accounting
Houston community college
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