Abdul Hameed Danesh
Schenectady,NY
Summary
A highly organized, professional, experienced and hard-working individual looking for a responsible position to gain more and more practical experience.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Albany Upstate Dental
02.2023 - Current
- Provided exceptional service by actively listening to customer needs and offering appropriate solutions
- Collaborated with team members to ensure seamless communication and support for customer satisfaction
- Demonstrated strong problem-solving skills to quickly address and resolve customer concerns
- Responding to all customer inquiries and maintaining high customer satisfaction
- Receive, sort and track incoming payments, Addressing clients billing questions and issues, Billing all related insurance careers after the procedure
Insurance/Billing Coordinator
Albany Upstate Dental
02.2022 - 02.2023
- Provided exceptional service by actively listening to customer needs and offering appropriate solutions
- Collaborated with team members to ensure seamless communication and support for customer satisfaction
- Demonstrated strong problem-solving skills to quickly address and resolve customer concerns
- Responding to all customer inquiries and maintaining high customer satisfaction
- Receive, sort and track incoming payments, Addressing clients billing questions and issues, Billing all related insurance careers after the procedure
Interpreter/Translator
US Militry
11.2016 - 12.2021
- Provided simultaneous interpretation for international conferences and meetings up to 500 attendees
- Trained, Advised, Equipped of most special force's departments and overall supporting Afghan Special Forces which have been provided by the US military and civilian
- Covered face to face meetings, responding to both side's emails, phone calls and referring them to the right department
- Collaborated with multicultural teams to facilitate effective communication in a corporate setting.
04.2014 - 01.2018
Human Resources Manager
PALXA India
10.2014 - 11.2016
- Successfully led recruitment efforts resulting in 100 new hires annually
- Increased branch production rates by handling staff conflicts, evaluations, hiring/firing processes and coaching employees on company protocol and payroll operations
- Mentored employees after completing recruitment and hiring process
- Conducted engaging training sessions to improve employee performance and morale.
School Administrator
Shams London Academy
09.2011 - 10.2014
- Developed and implemented training programs for teaching staff, including online modules, interactive software, language labs, and online programs
- Collaborated with staff to develop and implement professional development plans
- Supervised ongoing teacher training programs and managed a teaching staff
- Created lesson plans, instructional materials, and written practice tests
- Managed budget and resources effectively to support school improvement goals.
02.2010 - 02.2011
Education
Bachelor of Business Administration Human Resources -
Maiwand University
Diploma of Information Technology -
Behzad Academy
Skills
- Operational Management
- Public Speaking
- Problem Solving
- Creativity
- Multitasking
Problem Solving
True
Public Speaking
True
Creativity
True
Multitasking
True
Locations
- Albany, NY, 02/01/23, Present
- Albany, NY, 02/01/22, 02/01/23
- Kabul, Afghanistan, 11/01/16, 12/01/21
- Kabul, Afghanistan, 10/01/14, 11/01/16
- Kabyl, Afghanistan, 09/01/11, 10/01/14
- Kabul, Afghanistan, 04/01/14, 01/01/18
- Kabul, Afghanistan, 02/01/10, 02/01/11
Operational Management
True
Timeline
Customer Service Manager
Albany Upstate Dental
02.2023 - Current
Insurance/Billing Coordinator
Albany Upstate Dental
02.2022 - 02.2023
Interpreter/Translator
US Militry
11.2016 - 12.2021
Human Resources Manager
PALXA India
10.2014 - 11.2016
04.2014 - 01.2018
School Administrator
Shams London Academy
09.2011 - 10.2014
02.2010 - 02.2011
Bachelor of Business Administration Human Resources -
Maiwand University
Diploma of Information Technology -
Behzad Academy
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