Vivian Lee
Los Angeles
Summary
Dedicated Customer Service Specialist with a strong ability to prioritize and multi-task in fast-paced environments. Experienced in resolving customer issues and collaborating with teams to achieve goals. Skilled at innovative problem-solving and adapting to challenges, leveraging insights gained from diverse life experiences.
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE MANAGER
MOA COLLECTION
LOS ANGELES
10.2017 - Current
- Managed daily operations of customer service department, ensuring optimal workflow and response times.
- Led customer service initiatives that increased client satisfaction and retention rates.
- Developed training programs that enhanced team performance and service quality.
- Analyzed customer feedback to identify trends and implement solutions.
- Collaborated with cross-functional teams to optimize service delivery.
Education
High School Diploma -
Providence High School
Burbank07-1996
Skills
- Customer relationship management
- Customer service
- Complaint resolution
- Support case resolution
- Handling escalations
- Operational management
- Problem-solving
- Time management
- Cash handling
- Shipping and warehousing
- Relationship building
- Problem solving
Languages
Fluent in Korean
Personal Information
- Date of Birth: 12/04/77
- Nationality: American
- Place of Birth: CA
Job Title
Customer Service Manager
Timeline
CUSTOMER SERVICE MANAGER
MOA COLLECTION
10.2017 - Current
High School Diploma -
Providence High School