Abdulla Faiq
Bronx
Summary
Strategic and relationship-driven professional with a robust background in sports operations, customer engagement, and corporate partnership environments. Proven success in developing impactful experiences, driving business growth, and supporting revenue-generating initiatives within high-profile sports and entertainment organizations. Adept at cross-functional collaboration, operational execution, and leveraging partnerships to enhance brand presence and value.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
Related Companies L.P
New York, NY
11.2024 - Current
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Brand Ambassador
Related Companies L.P
New York, NY
06.2021 - 11.2024
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Developed and executed brand promotion strategies to enhance product visibility and consumer engagement.
Football Analyst
Pro Football Focus
New York, NY
06.2019 - 06.2021
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Ticket Office Specialist
New York Yankees
The Bronx, NY
02.2019 - 03.2020
- Streamlined the ticket purchasing process for improved customer experiences.
- Increased revenue with upselling of premium seating options and event packages.
- Maintained updated knowledge of upcoming events, pricing structures, and seating options for informed customer interactions.
Fan Experience Associate
NFL Experience Times Square
New York, NY
11.2017 - 12.2018
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Analyst
Empire State Development
New York, NY
09.2017 - 11.2017
- Analyzed complex data sets to identify trends and inform strategic decision-making.
- Developed reports to provide insights into operational performance and enhance efficiency.
- Collaborated with cross-functional teams to enhance project outcomes and stakeholder engagement.
Securities Based Lending Analyst
Morgan Stanley
New York
11.2014 - 08.2015
- Analyzed economic data to inform strategic decision-making and policy development.
- Collaborated with stakeholders to identify project requirements and ensure alignment with organizational goals.
- Developed comprehensive reports detailing research findings and recommendations for executive review.
Education
MBA - Management
Mercy College
Dobbs Ferry, NY08.2017
Bachelor Of Business Administration - Finance
Baruch College
New York, NY01.2014
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
Languages
Persian
Native or Bilingual
Accomplishments
Shareholder: Green Bay Packers, AFFL(American Flag Football League), Skybound Entertainment
Timeline
Operations Supervisor
Related Companies L.P
11.2024 - Current
Brand Ambassador
Related Companies L.P
06.2021 - 11.2024
Football Analyst
Pro Football Focus
06.2019 - 06.2021
Ticket Office Specialist
New York Yankees
02.2019 - 03.2020
Fan Experience Associate
NFL Experience Times Square
11.2017 - 12.2018
Analyst
Empire State Development
09.2017 - 11.2017
Securities Based Lending Analyst
Morgan Stanley
11.2014 - 08.2015
MBA - Management
Mercy College
Bachelor Of Business Administration - Finance
Baruch College