Communicative, Dependable, and people centric Service Representative and Patient Advocate dedicated to going above and beyond to create lasting patient and customer experiences. Started working with customers from the age of 8 at our family restaurant on Rib Mountain Drive, establishing solid consumer interactions skills in the ten years that followed. My job included everything from taking orders and cleaning to making food for patrons. I have 10 months experience in the Emergency Department at the Plover Aspirus as a medical receptionist where I work tirelessly to assist patients during stressful and unfortunate hospital visits. Used to work at Target Providing excellent customer service to guests both in-store and online before moving to the more future focused position with Aspirus. Most recently I've pursed EMT Certification through NTC to venture into the clinical side of healthcare. In the past, I held a position as a call center representative at the Footlocker Regional Headquarters in Wausau, Wisconsin. Where I thoroughly enjoyed assisting customers of all ages to address any issues they had.
Hi, I’m
Abdullah Darduk
Wausau,WI
Summary
Overview
11
years of professional experience
2
Certifications
5
Volunteer Organizations
1
Passion to Help Other
About Me
About Me
My Name is Abdullah Darduk; I am a 20-year-old Junior at UW - Stevens Point who is slowly branching away from our family business to enter the field I've always dreamed of, medicine. I'm very hardworking and have developed several crucial skills in the long time I've worked with customers at three separate establishments and throughout my time volunteering in my community. I'm dedicated to and take pride in the work I do. I work great in a team environment or independently and always strive to exceed expectations. In the long run I hope to combine all my skills and experience to pursue a career in healthcare as physician.
Work History
Aspirus Health
Emergency Room Medical Receptionist
09.2022 - Current
Job overview
- Completed patient symptom questionnaires to accurately describe patient conditions to other medical specialists.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Stayed calm under pressure when dealing an influx of Emergency Room visits
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Completed patient referrals to other medical specialists.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients in the EPIC Electronic Health Record.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.
- Liaised between nurses, physicians, patients, and visitors.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
Mykenos Mediterranean Grill
Server/Cashier
01.2013 - Current
Job overview
- Created orders, documented special requirements, and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages promptly and courteously.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles, and restocking napkin dispensers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Performed Custodial Skills such as cleaning floors, bathrooms, etc. Along with taking out the trash every night.
- Helped customers place orders, explained menu items, and suggested appropriate options for food allergy sufferers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Delivered orders in a timely manner and corrected all issues to ensure guest satisfaction.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Replenished food items and other supplies, which included paper products and canned goods to keep the pantry well-stocked during busy periods.
UW-Stevens Point
Student Tutor (Tutoring Learning Center)
01.2022 - 11.2022
Job overview
- Provided academic assistance to students with chemisty-specific problems and questions to improve student academic achievement.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Responded to email and telephone requests to provide students with specific information.
Target
Guest Service Advocate
08.2021 - 10.2022
Job overview
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Supported loss prevention goals by monitoring shopper behavior.
- Checked out over 70 guests every day, providing a unique and memorable experience for each one
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawers.
- Issued receipts and processed refunds, credits, or exchanges.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Informed customers of current store promotions to encourage additional sales purchases.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
Footlocker.com Inc.
ECustomer Care Specialist (Call Center Associate)
12.2020 - 08.2021
Job overview
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Manged over 50 calls per day on average, with peak days above 100 calls/chats
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer calls and emails to answer questions about products and services.
- Provided excellent written communication for customers who preferred our chat option
- Educated customers on company products, offers, and policies.
- Handled hundreds of calls per shift, retrieving customer data, presenting relevant product information, and canceling services if necessary.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Volunteer and Educational Summary
Volunteer and Educational Summary
When not working, studying or being with my family, I enjoy making an impact in my community through volunteer work. Volunteering was a core part of my time in high school and today I'm proud to serve the Wausau Aspirus Hospital, American Red Cross, the Ethiopian Community Development Council (ECDC) and my local mosque regularly.
I offer a very outgoing personality, and I'm always willing to learn new skills. Furthermore, I'm a Pre-Med student at UW-Stevens Point, where I'm currently seeking a bachelor's degree in Biochemistry and a Minor in Sociology. I've maintained solid grades throughout my first and second semesters here, on top of graduating high school with a 3.74 GPA.
Education
University of Wisconsin - Stevens PointStevens Point, WI
Bachelor of Science from Biochemistry Major
05.2025
University Overview
Sociology Minor
Pre-Med Student
- Current Student with 3.82 GPA
- Member of the Biochemistry Club
- Member of the Pre-Medicine Club
- Honor Roll Fall 2021, Spring 2022, Fall 2022, Spring 2023
- Maki Don/Thomas Scholarship Scholarship Recipient
Northcentral Technical CollegeWausau, WI
EMT- Basic Certification
08.2023
University Overview
Wisconsin Virtual Academy High SchoolMcfarland, WI
High School Diploma
05.2021
University Overview
- Graduated with a 3.74 Cumulative GPA
- Honor Roll Senior Year
Wausau West High SchoolWausau, WI
High School Diploma
06.2020
University Overview
- Awarded Presidential Award for Educational Excellence Twice.
- Made the Honor Roll all 3 years here
- Member of DECA Leadership Program
Volunteer Work
Volunteer Work
- Current Volunteer for American Red Cross Blood Drives - Member #: 17793605 - (September 2021 - Present)
- Current Volunteer at the Wausau Aspirus Heart Institute - August 2022 - Present)
- Current Volunteer at the Wausau Aspirus Natal Intensive Care Unit (NICU) - (August 2022 - Present)
- Current Volunteer at the Wausau Aspirus Hospice House - (Augest 2022 - Present)
- Current Volunteer Translator for Refugee Resettlement Organization (ECDC) - (June 2022 - Present)
- Current Volunteer for the Islamic Society of Central Wisconsin - Mosque Community Events - (January 2018 - Present)
- Volunteered as a teaching assistant at the Wisconsin Science Olympiad - (April 2022)
- Volunteered for the American Red Cross in High School - (October 2019)
- Served as a teachers assistant for an after school engineering program geared toward elementary aged kids - (October 2018 - January 2020)
- Volunteered at dozens of community events with the DECA Leadership Program - (September 2017 - March 2020)
Certification
- Basic Life Support Certification (BLS)
- Certification Code: 225417284434
- AHA CPR Certification
- EMT-B Certification In Progress
Skills
- Customer Service
- Health Unit Coordinator
- Health Screening
- Medical Terminology
- Emergency Room Care
- Cash register operations
- Typing Speed
- Data Entry Skills
- Retail Merchandising
- Emergency Procedures
- Order taking
- Inventorying products
- Patient Screening
- Cash register skills
- 2D and 3D modeling
- Medical Information Collection
- Product and service knowledge
- Office Procedures
- Patient Relations
- Client and Community Service
- Patient Interviews
- Call Transfers
- Teaching Foundational Study Skills
- Organization and Planning Skills
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Emergency Room Medical Receptionist
Aspirus Health
09.2022 - Current
Student Tutor (Tutoring Learning Center)
UW-Stevens Point
01.2022 - 11.2022
Guest Service Advocate
Target
08.2021 - 10.2022
ECustomer Care Specialist (Call Center Associate)
Footlocker.com Inc.
12.2020 - 08.2021
Server/Cashier
Mykenos Mediterranean Grill
01.2013 - Current
University of Wisconsin - Stevens Point
Bachelor of Science from Biochemistry Major
Northcentral Technical College
EMT- Basic Certification
Wisconsin Virtual Academy High School
High School Diploma
Wausau West High School
High School Diploma
- Basic Life Support Certification (BLS)
- Certification Code: 225417284434
- AHA CPR Certification
- EMT-B Certification In Progress
Strengths
Strengths
- Leadership
- Organization
- Active Listener
- Calm Under Pressure
- Reading Comprehension
- Reliability
- Compassion
- Empathy
- Efficiency
- Communication
- Dependability
- Customer Focus
- Critical Thinking
- Adaptability
Hobbies
Hobbies
Whenever I get time off, I usually spend time on hobbies. Which include, but are certainly not limited to:
- Playing Sports (Mainly Soccer and Basketball) with Friends
- Going to the Gym
- Gaming either on PC or Xbox
- Building PC's from scratch
- Photography
- Volunteering
- 3D Modeling
- Fixing things around the house
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