Jeanne Hilts
Wausau,WI
Summary
Driven and meticulous professional with extensive experience in healthcare and customer service settings, notably at Aspirus Health. Excelled in medical office administration and patient scheduling, enhancing operational efficiency. Demonstrated exceptional communication skills, fostering customer loyalty at McDonald’s. Proven track record in improving processes and HIPAA compliance, ensuring accuracy and confidentiality in patient care.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Aspirus Health
07.2021 - Current
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate people
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
Department Manager
McDonald’s
03.2019 - 06.2021
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Server
Deepwater Grille
05.2019 - 02.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Assistant Manager
Braum's Ice Cream and Dairy Stores
03.2018 - 02.2019
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Ashland High School
Ashland, WI06.2016
Skills
- Medical Terminology
- Letter preparation
- Mail Management
- Referral Verification
- HIPAA Compliance
- Medical office administration
- Patient Scheduling
Timeline
Medical Receptionist
Aspirus Health
07.2021 - Current
Server
Deepwater Grille
05.2019 - 02.2021
Department Manager
McDonald’s
03.2019 - 06.2021
Assistant Manager
Braum's Ice Cream and Dairy Stores
03.2018 - 02.2019
High School Diploma -
Ashland High School
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