Abdullah Harun Sheikh Omar
Abu Dhabi
Summary
Dedicated customer service professional with a strong track record of handling high-volume inquiries efficiently and accurately. Skilled in managing customer data, resolving issues with professionalism, and providing insightful reports to enhance service quality
Overview
5
5
years of professional experience
Work History
Customer Service
Al Saada Transactions Center - Branch Adafz
Abu Dhabi
09.2024 - Current
- Assisted passengers with visa inquiries, ensuring compliance with immigration regulations.
- Managed and updated visa records using Microsoft Excel and Access for seamless data tracking
- Resolved passenger issues efficiently, minimizing wait times and enhancing customer satisfaction.
- Trained junior staff on document verification, visa policies, and customer service protocols
Data Entry Clerk
ALQURM SMART SERVICES CENTER
Abu Dhabi
07.2022 - 08.2024
- Organized, sorted and verified input data against original documents
- Performed over 9 hourly 10-key actions while maintaining zero errors
- Trained junior staff on touch typing techniques to maintain quick completion times on projects
- Compiled and analyzed data using Microsoft Excel and Access
- Ability to adapt to conditions
Service Executive
Tasheel
Abu Dhabi, United Arab Emirates
08.2020 - 07.2022
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues
- Compiled and analyzed data using Microsoft Excel and Access
- Maintained detailed administration and office procedures to improve accuracy and efficiency
- Encouraged customer feedback to deliver information to management for process improvements
Education
Diploma of Higher - Business Administration
Khawarizmi International College
Abu Dhabi01.2022
Higher National Diploma -
AIRuwad Model School
Abu Dhabi01.2016
Skills
- Data entry
- Detail-oriented
- Problem-solving
- Quick learner
- Time management
- Adaptability
Languages
- Arabic, Native language
- English, Professional
Personal Information
- Date of Birth: 10/14/98
- Nationality: Somalia
Timeline
Customer Service
Al Saada Transactions Center - Branch Adafz
09.2024 - Current
Data Entry Clerk
ALQURM SMART SERVICES CENTER
07.2022 - 08.2024
Service Executive
Tasheel
08.2020 - 07.2022
Diploma of Higher - Business Administration
Khawarizmi International College
Higher National Diploma -
AIRuwad Model School
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