Chantel Harris
NOVI,MI
Summary
Dedicated ,Experienced ,Reliable Dedicated individual who desires to obtain a position where my training, skills and experience can be an asset, while gaining invaluable work experience.
Overview
11
11
years of professional experience
Work History
Customer service
FEMA
08.2021 - 11.2021
- Making Inbound and outbound calls to customers
- Providing information for government assistance for people affected by storms and whether
GuideHouse
06.2021 - 07.2021
- Review
- Data Entry/Individually going through application updating information for processing
- Handling over 20+ case loads a day in a timely manner and responding to emails.
Customer Service
PUA
04.2021 - 06.2021
- Data Entry/Individually going through application updating information for processing
- Handling over 20+ case loads a day in a timely manner and responding to emails
- Making Inbound and outbound calls to customers
Tech Support Agent
Onn Star
02.2020 - 03.2021
- Making changes and corrections to members account’s
- Making outbound calls to member’s to verify information and correct any errors on account
- Data entry/Handling over 30 case loads a day in a timely manner
Customer support Agent
DTE Energy
04.2019 - 01.2020
- Processing payments
- Making Inbound and outbound calls to customers
Leasing Agent
Fairlane Meadow Apartments
05.2015 - 10.2016
- Learned and used QuickBooks, conduct all general office functions
- Perform receptionists duties, answer phones and greet perspective renters
- Show apartments to clients
Office Assistant and Sales
Illegal Fashions
01.2011 - 05.2016
- Maintain all accounts for the company owner
- Maintain office and perform all administrative functions
- Assisted with sale of company product
AirPort Prospect
05.2015 - 08.2015
- Maintenance
- Cleaned and prepped airplanes
Cashier
Walmart
02.2015 - 04.2015
- Provided assistance to customers for purchasing sale items
- Routine stocking and general maintenance and store presentation
Seasonal Sales Associate
Macy’s
09.2014 - 01.2015
- Assisted customers with purchase of seasonal, items
- Restocked merchandise, performed end of day cleaning and maintenance
Certified Nursing Assistant Program
Shelby Crossing Health Care Facility
05.2014 - 06.2014
- Provide patient care by doing bed transfers and supplying and emptying bed pans
- Provide direct care by bathing, grooming, shaving, and dressing patients
- Turn and reposition patients alone and with assistant
- Assist residents with activities of daily living
- Created and maintained a safe living environment for residents
Utility/ Services Clerk
Meijers
11.2011 - 01.2013
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Education
Associate of Arts - Law (Pre-Law)
National Paralegal Collage
Phoenix, AZ12.2023
Office Administration Obtained - Office Management
Detroit Job Corp
Detroit, MI10.2014
Diploma -
Penn Foster High School
08.2014
OSHA Certification obtained -
Detroit Job Corp
02.2014
Skills
- Calm and Professional Under Pressure
- Customer Account Management
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Building Customer Trust and Loyalty
- Creative Problem Solving
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Upbeat and Positive Personality
- De-escalation Techniques
- Customer Data Confidentiality
- Understanding Customer Needs
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Salesforce CRM
- CRM Software
- Multi-Line Phone Systems
- Inbound and Outbound Calling
- Strategic planning
- Policies and procedures
- Verbal and written communication
- Improvement initiatives
- Data Entry
- Flexible and Adaptable
- Critical Thinking
- Multitasking Abilities
Timeline
Customer service
FEMA
08.2021 - 11.2021
GuideHouse
06.2021 - 07.2021
Customer Service
PUA
04.2021 - 06.2021
Tech Support Agent
Onn Star
02.2020 - 03.2021
Customer support Agent
DTE Energy
04.2019 - 01.2020
Leasing Agent
Fairlane Meadow Apartments
05.2015 - 10.2016
AirPort Prospect
05.2015 - 08.2015
Cashier
Walmart
02.2015 - 04.2015
Seasonal Sales Associate
Macy’s
09.2014 - 01.2015
Certified Nursing Assistant Program
Shelby Crossing Health Care Facility
05.2014 - 06.2014
Utility/ Services Clerk
Meijers
11.2011 - 01.2013
Office Assistant and Sales
Illegal Fashions
01.2011 - 05.2016
Associate of Arts - Law (Pre-Law)
National Paralegal Collage
Office Administration Obtained - Office Management
Detroit Job Corp
Diploma -
Penn Foster High School
OSHA Certification obtained -
Detroit Job Corp