Abdullah Irfan
Jersey City,NJ
Summary
Accomplished Front End Lead at Eataly Short Hills, proficient in workforce management and customer service excellence. Promoted sales growth through strategic merchandising, enhancing customer satisfaction. Proven problem solver with expertise in inventory management and POS systems, consistently driving operational efficiency and team success. Recognized for elevating customer experiences and fostering a collaborative work environment.
Overview
3
3
years of professional experience
Work History
Front End/Retail Lead
Eataly Short Hills
Short Hills, New Jersey
10.2024 - Current
- Supervised daily operations of grocery department team.
- Conducted regular product displays to enhance customer experience.
- Organized team members to ensure efficient stocking of shelves and backroom areas.
- Developed effective strategies for increasing sales volume through promotional campaigns and discounts.
- Handled day to day store deposit and safe count
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Barista/Trainer
Starbucks
Jersey City, New Jersey
10.2022 - 08.2024
- Trained new baristas on beverage preparation and quality standards.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained cleanliness and organization of work area and equipment.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Monitored inventory levels and restocked supplies to meet daily demand.
- Engaged with customers to create a welcoming and friendly atmosphere.
Education
High School Diploma -
William L Dickinson High School
Jersey City, NJ07-2021
Skills
- Customer service
- Employee management
- Inventory management
- POS system operation
- Problem solving
- Merchandising strategies
- Ordering of products
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
Punjabi
Full Professional
Hindi
Professional
Spanish
Limited
Timeline
Front End/Retail Lead
Eataly Short Hills
10.2024 - Current
Barista/Trainer
Starbucks
10.2022 - 08.2024
High School Diploma -
William L Dickinson High School