ABDULLAH JUBAIR
GARDEN GROVE,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Motivated customer service of 12 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Overview
12
12
years of professional experience
Work History
Customer Service Representative
CHEVRON STATIONS INC
Irvine, CA
12.2010 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
- Operated POS system to itemize and complete average of 99 customer purchases.
- Stocked shelves and managed inventory through system and manuel.
- Validated invoice and regular paperwork to boost register efficiency.
Education
High School Diploma -
IESCAREE
Anaheim, CA04.2019
Skills
- G-Suite
- Flexible and Adaptable
- Self-Motivated
- Teambuilding
- MS Office
- Data Entry
- Active Listening
- Teamwork and Collaboration
- PPE Compliance
- Written Communication
- Multitasking Abilities
- Excellent Communication
- Attention to Detail
Timeline
Customer Service Representative
CHEVRON STATIONS INC
12.2010 - Current
High School Diploma -
IESCAREE
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