ABDULLAH KLOUB
Tampa,FL
Summary
Detail-oriented Accountant leveraging 8+ years of experience in customer service and management to enhance financial reporting through QuickBooks and Microsoft Excel. Drove process improvements and cost savings while fostering team collaboration and optimizing operational efficiency. Focused on applying analytical skills and strategic planning to achieve organizational goals and cultivate positive workplace cultures.
Overview
2
2
Languages
1
1
Certification
11
11
years of professional experience
Work History
General Manager
Qdoba
01.2026 - Current
- Developed and executed strategic plans to enhance operational efficiency and customer satisfaction.
- Led team in implementing cost-saving measures that improved profit margins without compromising quality.
- Oversaw daily restaurant operations, ensuring adherence to health and safety regulations.
- Mentored staff, fostering a positive work environment that encouraged professional growth and development.
- Analyzed sales data to identify trends and drive menu innovations based on customer preferences.
- Streamlined inventory management processes, reducing waste and optimizing supply chain logistics.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Conducted regular performance evaluations, providing constructive feedback to improve team performance and service standards.
General Manager
Falafel Beach Grill
01.2021 - 01.2025
- Supervised kitchen staff and coordinated food preparation to ensure quality and timely service, contributing to consistent customer satisfaction.
- Managed inventory and placed food orders while maintaining health and safety standards, ensuring operational efficiency.
- Coordinated staff training programs, fostering teamwork and increasing employee retention for a more cohesive work environment.
- Managed inventory processes, implementing data-driven ordering strategies that minimize waste and maximize cost savings.
- Managed inventory, placed food orders, and maintained health and safety standards.
- Maintained rigorous health and safety compliance, resulting in a consistent record of high inspection scores and customer trust.
- Provided mentorship to new hires, nurturing a positive workplace culture and enhancing team morale.
FOOD RUNNER / BUSSER
101 Ocean
01.2017 - 01.2020
- Delivered food orders efficiently and supported servers during peak hours to ensure smooth service.
- Cleared and reset tables promptly, maintaining a clean dining environment that enhanced guest experience.
- Provided friendly service to ensure a positive guest experience. Created a welcoming atmosphere by engaging with guests and ensuring their comfort during their visit. by delivering exceptional service, contributing to repeat business and positive reviews.
- Cleared and reset tables to maintain a clean dining environment.
CUSTOMER SERVICE ASSOCIATE
Safeway
01.2016 - 01.2017
- Resolved customer inquiries and issues promptly, enhancing customer satisfaction.
- Processed sales transactions and maintained cash drawer accuracy to ensure financial integrity.
- Organized merchandise with team to achieve optimal store presentation standards, contributing to a positive shopping experience. Provided exceptional customer service, ensuring satisfaction and loyalty through effective communication and problem resolution.
Education
Associate of Arts (A.A.) - General Studies
Broward College
Fort Lauderdale12-2022
Bachelor of Business (B.B.A) - Accounting
Florida Atlantic University
Boca Raton05-2026
Skills
- Microsoft Excel, QuickBooks, Financial Reporting, Team Collaboration, Detail orientation, Time Management
- Time management
- Problem resolution
- Team leadership
- Collaborative team member
- Efficient multitasker
- Leadership effectiveness
- Project scheduling
- Training expertise
- Goal setting
- Employee supervision
- Team Collaboration
- Relationship building
- Employee training
- Attention to Detail
- Operational efficiency
- Leadership and team building
- Team motivation
- Team player
- Cost management
- Talent acquisition
- Procurement planning
- Operational management
Certification
ServSafe: Food Protection Manager Certification
LANGUAGES
English (Fluent)
Arabic (Proficient).
Timeline
General Manager
Qdoba
01.2026 - Current
General Manager
Falafel Beach Grill
01.2021 - 01.2025
FOOD RUNNER / BUSSER
101 Ocean
01.2017 - 01.2020
CUSTOMER SERVICE ASSOCIATE
Safeway
01.2016 - 01.2017
Bachelor of Business (B.B.A) - Accounting
Florida Atlantic University
Associate of Arts (A.A.) - General Studies
Broward College
LINKS
LinkedIn: linkedin.com.