Abdullah Mustafa
Columbus,OH
Summary
Competent Telecommunications Technician bringing 6 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Focused on achieving demanding service, quality and performance objectives. Remarkable work ethic with a solid career history of working effectively with cable, internet and phone bundles. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Internet Technician
The Fenix Group
06.2018 - Current
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Improved customer satisfaction by efficiently diagnosing and resolving internet connectivity issues.
- Enhanced network performance for clients by conducting regular maintenance on equipment and infrastructure.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Installed and configured routers, modems, and other networking devices to ensure optimal internet service provision.
- Proven ability to learn quickly and adapt to new situations.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Maintained detailed records of all cabling and telecommunications activities and equipment.
- Maintained safety standards during installations, reducing incidence of workplace accidents.
Sales Associate
Metro By T-Mobile
02.2016 - 05.2018
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted in training new staff members on company policies, product information, and sales techniques for seamless onboarding experience.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
No Degree - Information Technology
MyComputerCareer.com / TechSkills
Columbus, OH04.2024
High School Diploma -
Centennial High School
Columbus, OH06.2009
Skills
- Customer Relations
- Product Recommendations
- Positive Attitude
- Teamwork and Collaboration
- Computer Proficiency
- MS Office
- Follow-up skills
- Printer Support
- Component Replacement
- Issue Troubleshooting
- Network configuration
- Problem-solving abilities
- Goal Setting and Achievement
Certification
- CompTIA A+
- CompTIA Network+
- Microsoft SC-900
Timeline
Internet Technician
The Fenix Group
06.2018 - Current
Sales Associate
Metro By T-Mobile
02.2016 - 05.2018
No Degree - Information Technology
MyComputerCareer.com / TechSkills
High School Diploma -
Centennial High School
- CompTIA A+
- CompTIA Network+
- Microsoft SC-900
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