Francisco Hernandez
Trenton,FL
Summary
Technically-minded Internet Analyst with 5 years providing invaluable insights to online companies. Adept at leveraging statistical intelligence to produce actionable updates and impactful development roadmaps. Known for discovering and eliminating flaws hindering optimal website performance to enhance online traffic flow. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Internet Technician
Wifiber Corp.
Chiefland, FL
04.2020 - 11.2023
- Authored communications on expanding usage via application of historical data on usage trends and click-thru rates.
- Authored use case studies for proposed websites, detailing execution costs and estimating required hosting parameters.
- Monitored regulatory compliance with industry standards and legal guidelines.
- Presented usage findings to third-party service vendors, suggesting improvements to better handle usage fluctuations.
Customer Service Representative
Marriott Vacation Club
Orlando, FL
04.2016 - 03.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Tax Preparer
Vargas Tax Service
Scranton, PA
01.2011 - 03.2016
- Offered clients recommendations to reduce tax liabilities.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
Education
GED -
Terresita N. Serrano
Puerto RicoSkills
- Data Entry
- Network Operations
- Comparative Analysis
- Customer Satisfaction
- Hardware Evaluation
- Business Development Understanding
- Order Fulfillment
- Bilingual (Spanish)
- Tax Preparation
- Excellent People Skills
Languages
Spanish
Native or Bilingual
Timeline
Internet Technician
Wifiber Corp.
04.2020 - 11.2023
Customer Service Representative
Marriott Vacation Club
04.2016 - 03.2020
Tax Preparer
Vargas Tax Service
01.2011 - 03.2016
GED -
Terresita N. Serrano
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