ABDULLAH QAISAR
Sterling,USA
Summary
Detail-oriented and tech-savvy professional with a strong background in customer service, biology, and medicine. Proven ability to solve complex problems and deliver effective solutions in both retail and healthcare environments.
Overview
7
7
years of professional experience
Work History
Pharmacy Liaison
INOVA
Chantilly, VA, USA
06.2025 - Current
- - Utilizes clinical documentation to obtain prior authorization approvals and appeals.
- - Assists patients with timely pharmacy access to medications and documents all related communications with patients, physicians, finance, nursing, and case management in the appropriate platform.
- - Works with payers to obtain coverage for patients, secure appropriate emergency one-time overrides when needed, and resolve prescription insurance billing problems.
- - Cleans equipment, maintains all required temperature logs, and keeps accurate inventory values and drug procurement in line with policies and procedures.
- - Maintains accurate and up-to-date patient profiles, allergy records, and current medication reconciliation lists.
Pharmacy Technician Lead
CVS Health
Sterling, VA, USA
10.2020 - 06.2025
- - Accurately process and fill prescriptions while ensuring compliance with pharmacy regulations.
- - Communicate directly with insurance providers to resolve coverage and claim issues efficiently.
- - Provide top-tier service to patients and healthcare providers.
- - Maintain and update electronic health records (EHR).
- - Train new pharmacy technicians and resolve high-level prescription challenges.
- - Assist in managing inventory and ensuring medication stock is replenished.
- - Handle sensitive data and patient information with strict confidentiality.
Geek Squad Agent
Best Buy
Sterling, VA, USA
01.2019 - 09.2020
- - Delivered in-depth technical support for computers, mobile devices, and smart technology.
- - Performed system diagnostics, virus removal, data backup, and device configuration.
- - Provided personalized, user-friendly solutions for non-technical clients.
- - Maintained service logs and upheld data security protocols.
- - Educated clients on preventative maintenance and safe digital practices.
- - Assisted customers in selecting the best devices based on their technical needs and budget.
- - Utilized Microsoft Word, PowerPoint, and Excel to create documentation, support customer education, and track technical services.
Home Theater Specialist
Best Buy
Sterling, VA, USA
03.2018 - 01.2019
- - Consulted customers on home entertainment system options and smart home integrations.
- - Coordinated with installation teams to ensure seamless implementation.
- - Conducted product demonstrations and provided technical insights.
- - Trained new staff on technology features and customer interaction best practices.
- - Assisted in layout design and audio/visual optimization for customer home setups.
- - Provided troubleshooting support post-installation to ensure customer satisfaction.
- - Drove sales through upselling premium features and product bundles.
- - Met and exceeded monthly sales targets by delivering tailored recommendations.
- - Built long-term customer relationships through follow-up consultations and service.
Education
Bachelor of Science - Biology
George Mason University
Fairfax, VA12.2024
Associate of Science - Biology
Northern Virginia Community College
Sterling, VA05.2022
Skills
- - HIPAA Compliance & EHR Systems
- - Complex Problem Solving
- - Workflow Optimization
- - Windows & macOS Operating Systems
- - Networking Fundamentals & Hardware Diagnostics
- - Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- - Customer Service & Communication
- - POS Systems & Inventory Management
Timeline
Pharmacy Liaison
INOVA
06.2025 - Current
Pharmacy Technician Lead
CVS Health
10.2020 - 06.2025
Geek Squad Agent
Best Buy
01.2019 - 09.2020
Home Theater Specialist
Best Buy
03.2018 - 01.2019
Bachelor of Science - Biology
George Mason University
Associate of Science - Biology
Northern Virginia Community College