Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

ABDULLAHI HUSSEIN

Boston,MA

Summary

Graduate student in Higher Education Administration at Northeastern University with a Bachelor's degree in Computer Science (Class of 2024). Passionate about providing exceptional student services, career advising, and mentorship while prioritizing career readiness, professional growth, and equal educational opportunities. Over four years of experience as an IT desktop technician, bringing technical support, problem-solving, and analytical skills to support students. Demonstrated strong leadership abilities through community engagement and nonprofit governance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Student Services Advisor

ACEDONE, INC.
06.2024 - Current
  • Provide one-on-one career advising to students, helping them explore career options and build professional skills.
  • Assist students with resume writing, interview preparation, and job search strategies to improve employability.
  • Conduct career development workshops on networking, professional branding, and career planning.
  • Create an inclusive and supportive environment for students from diverse backgrounds, ensuring access to necessary career resources.
  • Organized successful college fairs, connecting students with potential educational opportunities.

System Administrator

Quincy Home Healthcare Inc
02.2022 - Current
  • Simplify troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Provisioned new software and hardware for use, following established security policies.
  • Manage user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
  • Maintain high customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
  • Work with users to determine areas of technology in need of improved usability.
  • Managed approximately 30 daily incoming calls, emails, and faxes from customers

Board Member & Secretary of the Board

Boston Islamic Center
11.2014 - 09.2024
  • Served as a board member for 14 years, contributing to the governance and strategic direction of the organization.
  • Led the property acquisition inquiry, which was key in evaluating and securing a new property valued at $1.5 million, fully funded through community donations and fundraising efforts.
  • Coordinated fundraising initiatives, successfully engaging the community to raise necessary funds for expansion and development.
  • Managed board communications, documented key decisions, and facilitated organizational growth through effective leadership and strategic planning.
  • Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.

Installation Technician

MathWorks
05.2022 - 09.2022
  • Troubleshoot internal and external customer requests via phone, email, and web.
  • Monitored major platforms, including Windows, MacOS, and Linux.
  • Provided insight into the customer experience.
  • Used Salesforce for the ticketing system.
  • Received high-quality training in customer service and troubleshooting techniques.
  • Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.

Education

Master of Education - Higher Education Administration

Northeastern University
Boston, MA
05-2026

Bachelor of Science - Computer Science

Northeastern University
Boston, MA
05-2024

Associate of Science - Computer Science

Roxbury Community College
Boston, MA
05.2021

Skills

  • Student Career Advising & Mentorship
  • Job Search & Interview Preparation
  • Resume & Cover Letter Review
  • Student Engagement & Support Services
  • Career Workshop Development
  • Program Coordination & Event Planning
  • Technical & Analytical Problem-Solving
  • Leadership & Community Engagement
  • Networking and relationship building
  • Documentation and reporting

Certification

  • Google IT Support Professional Certificate | Online Course | 04/2022
  • Healthcare IT Support Certificate | Online Course | 09/2022

Timeline

Student Services Advisor

ACEDONE, INC.
06.2024 - Current

Installation Technician

MathWorks
05.2022 - 09.2022

System Administrator

Quincy Home Healthcare Inc
02.2022 - Current

Board Member & Secretary of the Board

Boston Islamic Center
11.2014 - 09.2024

Associate of Science - Computer Science

Roxbury Community College

Master of Education - Higher Education Administration

Northeastern University

Bachelor of Science - Computer Science

Northeastern University

Similar Profiles

CREATE PROFILE
ABDULLAHI HUSSEIN