Abdullahi Omar

In this role, I worked with clients under 18 as well as adults ranging early 20s all the way into the mid 40, supporting their behavioral and emotional needs. I followed support plans and helped clients improve in their daily lives while staying patient and using strong communication to manage different situations. I also kept records and wrote reports on their progress, while working closely with my team to make sure clients received consistent care.

A big part of my role was encouraging clients to build good habits and become more independent over time. I understood when to step in and support them and when to give them space to figure things out themselves, which helped them grow in confidence. Because of my performance, teamwork, and the way I supported clients, I received an excellent end-of-year review.

Tech Mahindra is a subsidiary company contracted with TalkTalk Telecommunications. They handle various campaigns for TalkTalk, including their complaints department, order management, and technical support.

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My Roles throughout the business:

• Back Office Operations
• Complaints Case Manager
• Technical Support
• Customer Service & Billing
• Order Management

I dealt with testing future campaigns being rolled out by TalkTalk, retaining customers, handling complaints, proactively tackling issues, analysing data spreadsheets and booking specialist engineers for vulnerable customers.

CGI Global is a forwarding agency that deals with negotiating contracts to import and export goods via sea planes and by trucks across the world.

My Role

• I would make and receive calls all the way from India and around Europe to coordinated with external vendors to arrange transportation of goods via road, air, or sea according to the needs of the customer.
• I was also being trained on how to log the shipments using a system alongside the UK immigrations.