Abdullahi Sheikhdon
Kent,WA
Summary
Productive professional demonstrating skills. Known for performing tasks and job duties quickly and with minimal supervision. Safety-oriented individual with superior knowledge of OSHA regulatory safety protocols and practices. Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective ramp agent using top-notch skills in time management and organization.
Overview
6
6
years of professional experience
Work History
Ramp Agent
WFS Worldwide Flight Services
Seattle, WA
09.2024 - Current
- Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
- Worked closely with air traffic control personnel to coordinate safe movement of planes on the taxiway.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
Security Guard
Ali Baba's International Market
San Antonio, TX
05.2023 - 08.2024
- Investigated suspicious activity and reported findings to management.
- Conducted daily security patrols of assigned areas.
- Responded to alarms, emergencies, and disturbances.
- Identified potential security risks and recommended corrective actions.
- Reviewed security logs to ensure proper documentation was maintained.
Manager, Sales and Customer Support
ibaartravel agency
Mogadishu , BN
01.2021 - 04.2023
- Monitored performance metrics for sales reps including call times, resolution rates and upselling success rate.
- Developed strategies for addressing common customer complaints in an efficient manner that minimized negative impact on the company's reputation.
- Implemented processes for tracking customer queries, complaints, issues and resolutions.
- Analyzed customer feedback data to identify areas of improvement in customer support services.
Security Supervisor
Hormuud Telecome
Mogadishu, BN
01.2019 - 01.2021
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
Education
Bachelor of Science - Agricultural Business And Management
Zam Zam University
Mogadish So07-2018
High School Diploma -
Ibnukhuzeyma School
Mogadishu,So05-2015
Skills
- Computer skills
- Microsoft Office
- Accounting
- Security compliance
- Security processes
- Aviation regulations
- Pushback and towing
- Aviation and transportation
Languages
English
Professional
Arabic
Professional
Somalia
Native/ Bilingual
Timeline
Ramp Agent
WFS Worldwide Flight Services
09.2024 - Current
Security Guard
Ali Baba's International Market
05.2023 - 08.2024
Manager, Sales and Customer Support
ibaartravel agency
01.2021 - 04.2023
Security Supervisor
Hormuud Telecome
01.2019 - 01.2021
Bachelor of Science - Agricultural Business And Management
Zam Zam University
High School Diploma -
Ibnukhuzeyma School
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