Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eyob Mersha

Summary

I have worked for over eight years as a security guard, primarily in data facilities, corporate buildings, and high end technology buildings. I've utilized various security software programs. I'm a team oriented person, and communication is a significant factor in my job. I thrive in fast-paced environments, multitask and I excel at assisting customers, employees, and responding to emergencies.

Overview

8
8
years of professional experience

Work History

Autonomous Vehicle Operator

Cruise LLC
06.2022 - 08.2023
  • Provide support and guidance to the autonomous vehicles if technical issues occurs and provide troubleshooting to the autonomous vehicle's
  • Providing help to the autonomous vehicles in navigating their surroundings such as traffic lights, stops signs roads, Emergency vehicles, construction roads, and etc.
  • Able to work in a fast pace environment when connecting to the autonomous vehicles when the Autonomous Vehicle is requesting help and provide solutions fast and efficient.
  • Testing autonomous vehicles in roads to better understand and assist the autonomous vehicles in a high environment situations and find issues that can help improve the autonomous vehicles in the future.
  • Must able to multi task in various situations while assisting the autonomous vehicle.
  • Have good communications with fellow staffs, lead coordinators and managers to help and provide the autonomous vehicles better in a positive working environment.
  • Maintained accurate records of trip logs, mileage reports, and incident reports for management review.
  • Assisted passengers in emergency situations by remaining calm and following established protocols.
  • Improved safety records by conducting thorough vehicle inspections and maintaining proper documentation.

Security Guard Officer

Cruise LLC
10.2021 - 06.2022
  • Conduct regular and random patrols around the Cruise building inside and outside
  • Submit reports of daily reports activity and customers interaction
  • Ensure a positive customer experience by greeting customers, answering questions, and providing directions
  • Checks employee identification cards, maintaining an accurate record of who leaves and enters the building
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked identification badges for employees and visitors, preventing unauthorized access to restricted areas.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Lead Security Supervisor

BAE Systems Inc
04.2020 - 10.2021
  • Check security guards hours punched in correctly in schedules and coordinate daily assignments such as visitors who signed in, and out for the day
  • Resolve personnel problems to keep the team on-task and working collaboratively to maintain security presence in or out the building
  • Monitor security CCTV cameras, checking and disabling security alarms
  • Checking background check in DPS for criminal background check
  • Monitored entrances, exits and CCTV feeds to keep a close eye on movements of individuals and materials through the shipping and receiving gate throughout the facility
  • Respond to emails daily, making visitors and permanent badges for vendors and employees
  • Making schedules and checking hours for security guards

Security Officer

Digital Realty Trust Data Center
04.2015 - 08.2019
  • Monitor and authorize entrance and departure of employees, visitors, and other personnel into the building
  • Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual
    occurrences
  • Answer alarms and check alarm disturbances, Inspect all safeties of people and respond to security alarms on time to ensure 100% resolution of all situations without any escalation
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Inspect building and adjust security systems, equipment's and checking re extinguisher
  • Perform foot patrol and implement effective security measures to ensure the safety of visitors and employee
  • Monitor disturbances, safety hazards, and illegal activities to protect corporate office building

Education

Bachelor Degree - Criminal Justice

Arizona State University

Associate In Criminal Justice - Criminal Justice

Phoenix College
05.2018

Skills

  • Proficient in Microsoft applications
  • Proficient in computer operations
  • Advanced intermediate in computers and tablets
  • Technical support and troubleshooting computers
  • Proficient in IT support ticketing systems
  • Troubleshooting network issues

Languages

Arabic
Full Professional

Timeline

Autonomous Vehicle Operator

Cruise LLC
06.2022 - 08.2023

Security Guard Officer

Cruise LLC
10.2021 - 06.2022

Lead Security Supervisor

BAE Systems Inc
04.2020 - 10.2021

Security Officer

Digital Realty Trust Data Center
04.2015 - 08.2019

Associate In Criminal Justice - Criminal Justice

Phoenix College

Bachelor Degree - Criminal Justice

Arizona State University

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