Abdul Quadril Lawal
Summary
Experienced professional with a strong background in organization and a proven ability to thrive in team-driven environments. Seeking a position that allows for the effective utilization of these strengths. Time spent in Client Services at Vanguard has provided valuable experience in time management and the significance of continuous self-improvement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Admin and Ajustements
Vanguard
10.2022 - Current
- Clerical Adjustments
- Monetary Adjustments
- Data entry
- Account maintenance
Annuity Services
MetLife Annuities
10.2017 - 08.2018
- Account maintenance
- Funds transfer
- Distribution
- Fund inquiry
- Etc
Student lending
RBS Citizens
11.2015 - 06.2017
- Education refinance
- Student loans
- Apple /CitizensOne
- Loans servicing
- Loan sales
Closing Clerk ( Contract through kforce)
Embrace Home Loans
08.2015 - 11.2015
- Review loan files
- Approve loans
- Calculate and balance wire
- Fund loans
Account Manager ( Contract through kforce)
Taco Comfort
04.2015 - 08.2015
- File and resolve issues
- Order maintenance
- Order tracking
- Client point of contact
- Collections
- Customer Satisfaction
Call Center Representative ( Contract through Aerotek)
Cvs Caremark
12.2014 - 02.2015
- File and resolve complaints
- Research products
- Customer Satisfaction
Call Center Representative (Contract through Aerotek)
Benefit Concepts
09.2014 - 11.2014
- Assisted customers with questions or issues regarding their accounts via phone and/or correspondence
- Used computerized system for tracking, information gathering, and/or troubleshooting
- Researched issues or transfer to a research function
- Managed all customer-initiated requests relating to customer accounts through resolution
- Managed multiple functions so that the result was an end-to-end resolution for the customer
- Ensured all customer initiated requests received complete, accurate and timely solutions
Defined Contribution/Health And Benefits Rep (Temporary)
Mercer Trust Companies
10.2013 - 03.2014
- Assisted customers with enrollment, benefits changes and summaries
- 401k Withdrawals, Distributions
- Collections
- Customer Satisfaction
Customer Service Rep
Nebco Insurance
05.2010 - 02.2011
- Enrollment
- Benefits Maintenance
- Benefits Summary
Personal Banker
Bank Of America
03.2008 - 05.2010
- Account Maintenance
- Customer Service
- Accessing, Refunding, Correcting Overdraft fees
Education
Political - Education
Rhode Island College
01.2018
Supply - Data entry, ULSG Systems ETC
US ARMY Quarter Master School
01.2007
Skills
- Microsoft Office Suites
- Retirement Services
- Health and Benefits Trained
- Access (beginner)
- Excel (intermediate)
- Complex monetary adjustments
- Complex clerical adjustments
- Time management
- Case management
Militaryexperience
United States Army, 09/05, 06/10, Logistics Clerk, Data Recovery and Data Entry, Security, Manage Publications, Inventory Management
Certification
Series 7
Series 63
SIE
Timeline
Admin and Ajustements
Vanguard
10.2022 - Current
Annuity Services
MetLife Annuities
10.2017 - 08.2018
Student lending
RBS Citizens
11.2015 - 06.2017
Closing Clerk ( Contract through kforce)
Embrace Home Loans
08.2015 - 11.2015
Account Manager ( Contract through kforce)
Taco Comfort
04.2015 - 08.2015
Call Center Representative ( Contract through Aerotek)
Cvs Caremark
12.2014 - 02.2015
Call Center Representative (Contract through Aerotek)
Benefit Concepts
09.2014 - 11.2014
Defined Contribution/Health And Benefits Rep (Temporary)
Mercer Trust Companies
10.2013 - 03.2014
Customer Service Rep
Nebco Insurance
05.2010 - 02.2011
Personal Banker
Bank Of America
03.2008 - 05.2010
Political - Education
Rhode Island College
Supply - Data entry, ULSG Systems ETC
US ARMY Quarter Master School
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