Abdulrahman Sherhan
Ridgewood,NY
Summary
Enthusiastic client service professional with a strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding the highest ethical standards and maintaining customer trust. Communicative customer service professionals are motivated to maintain customer satisfaction and contribute to company success. Managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
M & W Deli Inc
New York, NY
02.2023 - 01.2024
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Collected deposits or payments and arranged for billing.
Customer Service Representative
Myrtle Avenue Shop
Ridgewood, NY
01.2020 - 09.2022
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- collected customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Some College (No Degree) - Economics
Hunter College of The City University of New York
New York, NYBBA - Business Administration And Management
Brooklyn College
Brooklyn, NYSkills
- Data Entry
- Appointment Scheduling
- Inbound and Outbound Calling
- Product Knowledge
- Report Generation
- Paperwork Processing
- Scheduling
- Data Collection
- Retail Marketing
- Multi-Task Management
- Credit card payment processing
- Researching
- Microsoft Excel
- Product Promotion
- Typing proficiency
- Client Relations
- Administrative Support
Languages
2
Education and Training
true,other,New York, NY
Contact
Ridgewood, NY 11385
Timeline
Customer Service Representative
M & W Deli Inc
02.2023 - 01.2024
Customer Service Representative
Myrtle Avenue Shop
01.2020 - 09.2022
Some College (No Degree) - Economics
Hunter College of The City University of New York
BBA - Business Administration And Management
Brooklyn College
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