Abdulraman Musa
Falls Church,VA
Summary
Motivated IT professional with a strong foundation in technical support and a focus on cybersecurity. Proficient in diagnosing, troubleshooting, and maintaining hardware and software systems. Seeking to leverage my expertise in a SOC environment to contribute effectively to incident investigations and network security. Maintain situational awareness of emerging cyber trends by reviewing open-source reports for recent vulnerabilities, malware, and other threats that have the potential to impact our client organizations. Develop and maintain technical documentation and Standard Operating Procedures (SOP). Maintenance and manage various security technology platforms. I remain informed on trends and issues in the security, including current and emerging technologies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cybersecurity Training
NPower
Brooklyn, USA
08.2024 - 12.2024
- Completed a tailored career development program with Npower, gaining hands-on experience in cybersecurity
- Security Compliance, Assessments, and Risk Management Frameworks: RMF
- Managing Threats, Vulnerabilities, and Security Controls
- Ability to understand and correlate data from multiple sources, not limited to user authentication events, windows security event logs, Syslog, NetFlow/PCAP data, DHCP logs, DNS logs, intrusion detection alerts, proxy logs, packet captures, and firewall events
- Strong interpersonal and communication skills, including the ability to explain advanced procedures in writing or verbally
- Knowledge and experience of cybersecurity, Assessment and Authorization A&A and RMF documentation development and support
- Solid understanding of IP networking fundamentals, including IPv4, TCP/IP, LAN/WAN design theory, static and dynamic routing protocols, NAT, ACLs
Service Technician II
RealPage
Richardson, USA
11.2021 - 04.2024
- Diagnosed, installed, repaired, and maintained utility meter systems in multi-family apartments and commercial properties
- Installed and troubleshot AMR equipment, ensuring optimal performance and quality
- Managed network-related issues, including routers and phone lines, enhancing connectivity and efficiency
- Provided technical support for installed equipment and maintained Windows 10/11 and macOS devices
- Communicated effectively with clients to adapt solutions to specific needs
Help Desk Technician
ITCON Services
Fairfax, USA
07.2021 - 11.2021
- Managed high volumes of incoming support requests, resolving issues promptly and efficiently
- Fostered customer relationships through professional communication and timely support
- Documented interactions meticulously to ensure continuity and quality of service
- Develop and maintain technical documentation and Standard Operating Procedures (SOP)
- Participate in shift transition calls to ensure all open cases and tasks are properly managed and addressed
IT Support Analyst
ICON Government and Public Health Solutions
Gaithersburg, USA
02.2021 - 06.2021
- Analyzed and resolved technical and operational issues, implementing long-term solutions
- Managed software updates and compliance for Windows and Apple systems
- Configured user and security profiles, ensuring secure access to systems
- Assisted with hardware deployments and installations, including security appliances
- Maintenance and management of various technology platforms
Innovation Technology Intern
Year Up National
Boston, USA
07.2020 - 01.2021
- Collaborated with IT teams to set up software tools (Salesforce, Slack, Zoom) for organizational use
- Developed training materials and conducted sessions for staff on new technology tools
- Gathered user feedback to improve software deployment strategies and enhance efficiency
- Configuration and knowledge of design and implementation concepts of firewall, VPN, IPS, vulnerability management platforms, and other security technologies is desirable
Education
Information Technology Training - Help Desk support, Microcomputer Operating Systems, IT Hardware Troubleshooting
Year Up / Northern Virginia Community College
Alexandria, VA12.2022
Skills
- CompTIA Security CE
- Network Troubleshooting
- Incident Response
- Windows & macOS Administration
- Technical Report Writing
- Customer Communication Skills
- Azure AD
- Data Loss Prevention systems (DLP)
- Intrusion Detection and Prevention Systems (IDS/IPS)
- Threat intelligence
- Network monitoring
- Application security
- Zero-day exploit prevention
- Threat hunting
- Malware analysis
- Antivirus software proficiency
- Firewall management
- Cybersecurity frameworks
- Vulnerability assessment
- SIEM tools
- Security frameworks
- Cloud security
- Network security
- Phishing detection
Certification
- CompTIA Security +
- Google IT Support
- Microsoft Azure 500
Affiliations
- Golfing
- Finishing/ Camping
- Walk/biking
References
References available upon request.
Timeline
Cybersecurity Training
NPower
08.2024 - 12.2024
Service Technician II
RealPage
11.2021 - 04.2024
Help Desk Technician
ITCON Services
07.2021 - 11.2021
IT Support Analyst
ICON Government and Public Health Solutions
02.2021 - 06.2021
Innovation Technology Intern
Year Up National
07.2020 - 01.2021
Information Technology Training - Help Desk support, Microcomputer Operating Systems, IT Hardware Troubleshooting
Year Up / Northern Virginia Community College