Abdul Rizwan Mohammed
San Antonio,TX
Summary
Retail professional with over 17 years of experience in the mobile industry, including 9 years at Samsung, managing store operations, sales, and team performance. Strong knowledge of market trends, customer needs, and retail strategy. Known for being hardworking, a fast learner, and highly adaptable. Skilled in building customer relationships, increasing brand visibility, and leading teams to exceed sales targets. Committed to delivering results and growing in dynamic environments.
Overview
17
17
years of professional experience
Work History
In store Manager
Metro by T-Mobile
San Antonio, USA
10.2023 - Current
- Relocated from India to the United States in May 2023 to explore and understand the U.S. business environment firsthand, with a focus on gaining ground-level retail and consumer engagement experience.
- Joined Metro by T-Mobile as a Store Manager, believing that real market understanding starts with direct customer interaction-insight that cannot be fully learned in high-level corporate roles.
- Took full ownership of store performance, managing daily operations, sales execution, and customer satisfaction in a highly competitive retail environment.
- Consistently met and exceeded daily, weekly, and monthly sales targets, with a strategic emphasis on up-selling mobile devices and accessories.
- Conduct weekly stock audits, plan and execute inventory restocking based on projected demand, and manage liquidation of End-of-Life (EOL) products to reduce inventory loss.
- Developed a sharp understanding of U.S. consumer behavior, including purchasing patterns, product preferences, and service expectations.
- Delivered 100% accountability for in-store operations, including team supervision, opening/closing, cash management, and reporting.
- Played a key role in customer retention by providing tailored service, resolving issues efficiently, and ensuring a welcoming shopping environment.
- Trained and guided new staff in sales techniques, product knowledge, and operational procedures, contributing to smoother store functioning.
- Collaborated regularly with dealer management to report store KPIs, identify improvement areas, and implement growth strategies.
- After nearly two years of direct, hands-on U.S. market experience, I am now ready to take the next step and bring this ground-level expertise into a larger company, where I can contribute at a higher level and continue growing professionally.
SSS/SSA (Samsung sellout supervisor)
SAMSUNG Mobiles Pvt Ltd.
Hyderabad, India
10.2014 - 01.2023
- Company Overview: Samsung Mobiles world's largest mobile phone manufacturing in India and is the world's top 1 mobile Manufacturer. Since, 2007.
- Handling a team of size 62 SEC (promoters)
- Responsible of achieving territory sales target through proper coordination between sales team.
- Relationship management with Dealers and key chain outlet clusters and store manager.
- Generating the sales by focusing on stock availability by particular model and Range selling.
- Ensure Sales Target to be achieved through Sales Planning.
- Ensure Maximum output by regular follow up's with the team.
- Motivating them by explaining incentive or commission scheme.
- Making proper sales plan & checking for implementation.
- Managing proper stocks levels in the stores.
- Tracking Competition Sales & Growing Market share.
- Handling promotional activities and motivating sales teams.
- Training the Sales Promoters regarding motivation, product knowledge & brand awareness.
- Keeping up to date with products and competitors.
- Samsung Mobiles world's largest mobile phone manufacturing in India and is the world's top 1 mobile Manufacturer. Since, 2007.
Team Leader
HTC Telecompvt Ltd
Hyderabad, India
03.2012 - 09.2014
- Achieving sales targets of activation's.
- Ensuring smooth flow of activities by rendering quality services to customers.
- Stock Management & Review with Commercial & Circle Logistics.
- Monitor execution of sales promotion campaign display/ merchandising plan in stores.
- Managing Stocks, Product Analysis, Man-power Allocation on special events.
- Conducting promotional activities like road shows and local tie-ups and in-store operations.
Duty Manager
The Mobile Store (Essar Groups)
Hyderabad, India
06.2010 - 01.2012
- Company Overview: RETAIL CHAIN MULTI BRAND MOBILE STORES. Products like Mobilephones, Tablets & Accessories.
- I hold the Responsibility for Managing 05 Executives.
- Overall Business development Day to Day Store and Branch Profitability.
- Ensure smooth functioning of the day to day operations of my showroom by supporting and motivating the store Executives and promoters in achieving their individual sales targets.
- Conducting daily Gate meetings with all staff to analyze the performance of every Brand against the set plan and inform any relevant communication from the corporate.
- Ensure that adequate stock level are maintain at My showroom.
- Maintaining MIS for all ageing Stock brand wise and Liquidation other store on time.
- RETAIL CHAIN MULTI BRAND MOBILE STORES. Products like Mobilephones, Tablets & Accessories.
Direct Sales Representative
Nokia Mobiles Pvt Ltd
Hyderabad, India
08.2008 - 05.2010
- Responsible for 100% inbound and active collections of targets.
- Handling the customers walk inns.
- Ordering Stocks depending upon the availability and clearing the stock with in given time.
- Explaining customer about the product in respect of the Price Range, Features as expected by the customer.
- Maintaining pleasant relationship with dealer and other promoter for achieving the target.
- Daily reporting to Team Leader for Sales Report and Stock Report.
Education
High School -
The Central Board of Higher Education
IndiaDiploma Program - Hotel Management
International Institute of Business Management & Research Technology
India Skills
- Strategic planning
- Market analysis
- Security services
- Supervision
- Team building
- Inventory management
- Office management
- Product development
- Training and development
- Relationship building
- Contract negotiation
- Program management
- Corporate innovation
- Import/export operations
- Competitive analysis
- Leadership development
- Continuous improvement
- Time management
- Strong networking
- Project management
- Emergency management
- Collaborative skills
- Leadership
- Critical thinking
- Adaptability
- Monitoring
- Presentations
- Customer service
Disclaimer
I hereby confirm that the above written particulars are true to the best of my knowledge.
Languages
- English
- Hindi
- Telugu
- Urdu
Personal Information
- Date of Birth: 06/05/85
- Gender: Male
- Nationality: India
- Marital Status: Divorced
Timeline
In store Manager
Metro by T-Mobile
10.2023 - Current
SSS/SSA (Samsung sellout supervisor)
SAMSUNG Mobiles Pvt Ltd.
10.2014 - 01.2023
Team Leader
HTC Telecompvt Ltd
03.2012 - 09.2014
Duty Manager
The Mobile Store (Essar Groups)
06.2010 - 01.2012
Direct Sales Representative
Nokia Mobiles Pvt Ltd
08.2008 - 05.2010
High School -
The Central Board of Higher Education
Diploma Program - Hotel Management
International Institute of Business Management & Research Technology
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