Abdul Sahim
Sacramento,CA
Summary
Versatile and results-driven professional with extensive experience in aviation and property management, notably with Air Terminal Services. Excelled in roles requiring exceptional customer relationship management and safety management skills. Recognized for leadership in staff training and development, and adept at conflict resolution. Proven track record of enhancing operational efficiency and fostering team collaboration.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Fueling Supervisor
Prime Flight Aviation
Sacramento, CA
01.2025 - Current
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Promptly resolved customer complaints and leveraged excellent communication skills to actively engage customers, accurately assess their needs, and strengthen positive relationships.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Safely operated equipment and machinery according to guidelines while maintaining accurate records of fuel deliveries, documenting time, date, volume, and destination.
Leasing Consultant
CTL Management
Sacramento
02.2024 - 09.2024
- Updated resident data into property management software system daily.
- Conducted tours of available apartments, highlighting features and amenities.
- Greeted potential tenants and provided information about the property.
- Responded to tenant requests for maintenance services in a timely manner.
FBO Manager
Air Terminal Services
10.2022 - 09.2023
- Managed day-to-day FBO operations, including ground handling, fueling, maintenance, and customer service
- Awarded Service Champion for exceptional service
- Coordinated aircraft arrivals, departures, parking, and towing services
- Oversaw fueling operations, quality control, inventory management, and staff training
- Ensured safety protocols and industry compliance
- Developed emergency response plans for incidents like fuel spills or medical emergencies
- Managed documentation and compliance with customs and aviation regulations
- Supervised FBO staff and handled budgeting, financial reporting, and cost-saving measures
- Fostered relationships with aviation community, represented FBO at global events
Duty Manager
Air Terminal Services
11.2013 - 05.2020
- Managed terminal operations, including aircraft ground handling and customer service
- Led staff, handled scheduling, training, and performance management
- Ensured safety and security protocols were followed
- Developed emergency response plans and made decisions under pressure
Passenger Services Supervisor
Air Terminal Services
05.1999 - 09.2013
- Oversaw daily terminal operations, staff, equipment, and service delivery
- Focused on exceptional customer service and resolving passenger and airline issues
- Ensured compliance with safety and security regulations
Flight Operations Agent
Air Terminal Services
08.1998 - 05.1999
- Coordinated aircraft arrivals, departures, and ground handling services
- Maintained safety, compliance, and security standards
- Provided customer service to pilots, airline staff, and passengers
Passenger Services Agent
Air Terminal Services
06.1991 - 08.1998
- Assisted passengers with check-in, boarding, and resolving issues
- Managed baggage check-in, tracking, and claims
- Adhered to safety and security protocols.
Education
New Zealand School Certificate -
New Zealand University Entrance -
Fiji Seventh Form Examination -
Skills
- Sales and marketing aptitude
- Airline policies
- Fluent in multiple languages
- Conflict resolution
- Staff training and development
- Passenger service
- Document preparation
- Customer relationship management
- Written communication
- Team collaboration
- Performance management
- Problem-solving
- Effective communication
- Flight coordination
- Airport security
- Training development
- Passenger services
- Safety management
- Regulations development
- Ground handling
Certification
- ATS IATA Dangerous Goods Regulation (DGR) Initial- Cat 9 2023
- USP Business Writing Skills Training 2019
- ATS IATA Human Factors in Ground Operation 2018
- ATS Leadership in Action Development Program September 2015- December 2016
- ATS Safety Training based on ISAGO standard table 1.2 2015
- Qantas- Special Assistance Team Initial Workshop 2011
- Australian Government- Document Examination Principles & Application 2009
- TPAF Effective Report Writing 2009
- Air Pacific US Dot 14 CFR Part 382 awareness Course on Non-Discrimination on Basis of Disability in Air Travel 2009
- U.S. Customs and Border Protection- Carrier Liaison Program Training 2008
- TPAF Strategic Planning, Leadership & Management 2007
- ATS Complaints Resolution 2007
- Air Pacific Customer Service 2004 & 2007
- Pacific Blue Guest Service Resolution 2006
- Air Pacific Public Announcement 2004
- Canadian Government- Fraudulent Document Examination Principles & Application 2002
- ASPA-EMA- SOPAC Pacific Island region Aviation Accident Preparedness 2002
- ATS occupational Health & Safety 2001
- U.S. Immigration & Naturalization Service- INS Enforcement Training Course 2000
- Air NZ- Dangerous Goods Awareness 1995
- Qantas- Bahamas baggage Management System 1993
Languages
English
Full Professional
Hindi
Native/ Bilingual
Fijian
Limited
Timeline
Fueling Supervisor
Prime Flight Aviation
01.2025 - Current
Leasing Consultant
CTL Management
02.2024 - 09.2024
FBO Manager
Air Terminal Services
10.2022 - 09.2023
Duty Manager
Air Terminal Services
11.2013 - 05.2020
Passenger Services Supervisor
Air Terminal Services
05.1999 - 09.2013
Flight Operations Agent
Air Terminal Services
08.1998 - 05.1999
Passenger Services Agent
Air Terminal Services
06.1991 - 08.1998
New Zealand School Certificate -
New Zealand University Entrance -
Fiji Seventh Form Examination -
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