Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals.
Focused on delivering expectations from a company stand point and customers.
Overview
4
4
years of professional experience
Work History
Fueling Supervisor
Swissport Fueling
07.2021 - Current
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Monitored workflow to improve employee time management and increase productivity.
Maintained clean and well-organized work surface to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Evaluated staff performance and provided coaching to address inefficiencies.
Quality Control Supervisor
Swissport Fueling
02.2021 - 07.2021
Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
Ensures compliance with ATA 103 Fuel Quality Control Specification, NFPA 407 and
FAR Part 139.321.
Ensures that FAA, TSA, IATA, ATA, U.S. Customs, airport authority and Company
rules and regulations are complied with.
Quality Control Technician
Swissport Fueling
08.2020 - 02.2021
Tested fuel and performed clerical work in accordance with the ATA 103, state, government, airlines and company standards established procedures and quality controls
Ensured quality control of fuel and the integrity of fuel hydrant system is in accordance with ATA 103 criteria
Performed periodic and scheduled inspections in accordance to ATA 103 and NFPA standards
Performed inspections and maintained quality control on all aircraft refueling equipment to Company standards.
Sampled fuel, removed samples of fuel and logged the findings.
Performed minor maintenance as required to fuel handling components.
Responded to emergencies and fuel spills as needed.
Education
Associate of Arts - Business Management
University of Rio Grande/Rio Grande Community College
Rio Grande, OH
High School Diploma -
Central Park Christian Academy
Birmingham, AL
Skills
Goal-Oriented
Training and mentoring
Staff Management
Audit reporting
Bilingual – Fluent in speaking and writing in Bosnian, Serbian, Croatian and English
Physique – Being able to perform hard and challenging tasks that includes lifting, carrying or dragging
Previous experiance in Excel, Word
Timeline
Fueling Supervisor
Swissport Fueling
07.2021 - Current
Quality Control Supervisor
Swissport Fueling
02.2021 - 07.2021
Quality Control Technician
Swissport Fueling
08.2020 - 02.2021
Associate of Arts - Business Management
University of Rio Grande/Rio Grande Community College