Terry Herndon

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Evaluated employee performance and coached and trained to improve weak areas.
• Achieved results by working with staff to meet established targets.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Mentored newly hired sups in their career development, sharing knowledge from years of experience in the field.

. make sure aircraft were fueled in a timely fashion

. resolved any issues that occur in the operation

. converse with other departments on working together

• Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
• Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
• Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
• Updated employees with latest policies, procedures and compliance standards.

• Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
• Managed inventory of necessary equipment and supplies for daily ramp operations, ensuring availability when needed.
• Collaborated with airline representatives to resolve any operational issues and improve overall service quality.
• Coordinated closely with maintenance teams to address any equipment issues promptly, reducing downtime impact on flight schedules.