ABDUR REHMAN (RAY )
Woodbridge,United States
Summary
Accomplished professional with a proven track record at BOBS DISCOUNT FURNITURES COMPANIES, enhancing customer satisfaction and streamlining operations. Expert in problem-solving and adaptability, demonstrated through successful cross-functional team collaborations and the implementation of effective training programs. Skilled in documentation management and quality assurance, achieving significant improvements in performance metrics and employee retention.
Overview
29
29
years of professional experience
Work History
GEST SPECIALEST
BOBS DISCOUNT FURNITURES COMPANIES
02.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Gathered, organized and input information into digital database.
Ecommerce Marketing Manager
Deal Zoomer Ecommerce Solutions Llc
03.2020 - 04.2022
- Utilized Google AdWords and Facebook Ads Manager to create targeted paid advertising campaigns that drove traffic and conversions on the website.
- Increased online sales by developing and implementing targeted ecommerce marketing strategies.
- Maintained budget control across various digital channels ensuring optimal allocation of resources based on campaign performance metrics.
- Implemented A/B testing to improve user experience and optimize digital marketing efforts.
- Enhanced online customer support protocols, leading to higher customer satisfaction scores.
- Conducted market research to identify new opportunities and target markets.
Manager of Operations
NJ ROYAL TRANSPORTATION LLC
04.2008 - 02.2017
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Increased profit by streamlining operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Finance Manager
Nissan Of Bergenfield
11.2009 - 04.2014
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Developed comprehensive financial reports for executive decision-making support.
Hyundai Sales Customer Service
Hyundai Motors
04.2007 - 03.2008
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Developed rapport with customers by actively listening and empathizing with their concerns.
Supervisor of Operations and Receiving
ShopRite
02.2000 - 03.2002
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Monitored front areas so that questions could be promptly addressed.
English Teacher
Govt of Punjab
04.1995 - 11.1999
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Engaged parents and guardians in educational process through regular communication and meetings.
Education
GED -
05.2004
Bachelor of Arts - Education
06.1998
first position
- Honor Roll 1998
GED -
06.1998
Associate of Applied Science - Accounting
04.1991
- Awarded honors certification
Skills
Customer Relations
Expert Problem Solving
Documentation Management
Quality Assurance
Written Communication
Reliability
Professionalism
Goal Setting
Adaptability and Flexibility
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Urdu
Full Professional
Punjabi
Full Professional
English
Full Professional
Timeline
GEST SPECIALEST - BOBS DISCOUNT FURNITURES COMPANIES
02.2022 - Current
Ecommerce Marketing Manager - Deal Zoomer Ecommerce Solutions Llc
03.2020 - 04.2022
Finance Manager - Nissan Of Bergenfield
11.2009 - 04.2014
Manager of Operations - NJ ROYAL TRANSPORTATION LLC
04.2008 - 02.2017
Hyundai Sales Customer Service - Hyundai Motors
04.2007 - 03.2008
Supervisor of Operations and Receiving - ShopRite
02.2000 - 03.2002
English Teacher - Govt of Punjab
04.1995 - 11.1999
Talent TEK Training Center - GED,
Allama Iqbal Open University Islamabad - Bachelor of Arts, Education
Punjab Electrical Training Institute - GED,
Govt University College Faisalabad - Associate of Applied Science, Accounting
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