Abdurahman Bichate
Columbus,OH
Summary
Diligent and detail-oriented NOC (Network Operations Center) Technician with National Electronic with 2 years of experience in monitoring, maintaining, and troubleshooting complex network infrastructures. Proficient in analyzing network performance, identifying and resolving issues, and ensuring seamless operation of critical systems. Strong background in telecommunications, network protocols, and IT infrastructure management. Adept at collaborating with cross-functional teams and delivering effective solutions under pressure to meet organizational objectives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
NOC Technician
National Electric
02.2022 - Current
- Role: NOC Technician
- Monitor network performance and respond to alerts and incidents promptly to ensure minimal downtime and optimal performance
- Troubleshoot network issues using various tools and techniques, including packet analysis, log monitoring, and remote diagnostics
- Coordinate with field technicians and engineers to resolve complex network problems and escalate issues as necessary
- Perform routine maintenance tasks, such as software updates, equipment upgrades, and system backups, to ensure reliability and security
- Document network configurations, procedures, and incident resolutions to maintain accurate knowledge base and facilitate future troubleshooting
- Implement and enforce security policies and procedures to protect network assets and prevent unauthorized access or data breaches
- Participate in on-call rotations and after-hours support to provide timely assistance in case of emergencies or critical incidents
- Collaborate with other teams, including network engineering, systems administration, and customer support, to address cross-functional issues and improve overall service delivery
- Stay updated on emerging technologies, industry trends, and best practices in network operations to enhance skills and contribute to continuous improvement initiatives
Education
No Degree - Computer Science
Columbus State Community College
Columbus, OH05.2026
High School Diploma -
Olentangy Highschool
Columbus Ohio05.2022
Skills
- Network Monitoring and Troubleshooting
- Incident Management and Resolution
- Network Infrastructure Maintenance
- System Diagnostics and Analysis
- Technical Documentation
- Communication Protocols (TCP/IP, SNMP, etc)
- Routing and Switching Technologies
- Security Protocols and Practices
- Team Collaboration and Coordination
- Cisco IOS
- Routing and Switching
- EIGRP
- OSPF
- BGP
- HSRP
- DNS
- VRRP
- Cisco Packet Tracer
- PuTTY
- GNS3
- Wireshark
- ServiceNow
- KeePass
- Windows Administrative Tools
- VMware
- Oracle VM VirtualBox
- Outlook
- G Suite
- Microsoft Office Applications
- Cisco WebEx
- Microsoft Teams
- Zoom
Certification
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Network Professional (CCNP)
References
Available upon request
Reading andWriting
I create creative running on my free time and Write stories, I also like reading as well on my free time
Languages
Amharic
Native or Bilingual
Tigrinya
Professional Working
Timeline
NOC Technician
National Electric
02.2022 - Current
No Degree - Computer Science
Columbus State Community College
High School Diploma -
Olentangy Highschool